User Manual

16
Intracom Asia Co., Ltd.
4 Troubleshooting:
Troubles Treatment
SYS indicator doesn’t shine
Please double check if the connection is done
between POE box and LAN port. Right way is that put
“POE” interface connect with CPE and “LAN” with PC
or laptop.
Couldn’t login Web page
1. Please check if both IP address is in same range.
You can check it via selecting “Start”-“Run”
bland and implementing “CMD” command, by
ping “192.168.2.1” to test if the connection is
done;
2. Restore factory defaults, then login again;
3. Double check there is no same IP address of
“192.168.2.1” in same network range;
4. Please check if driver of your PC WLAN Nic has
been installed correctly, and Ethernet cable is
good.(10/100M UTP Ethernet cable is
recommended strongly);
5. By entering “arp -d”command over “Start”-“Run”
interface to clear arp bing;
6. To clear the Tem&Buffer filer of IE browser
CPE could not connect with
front-end AP （ Status:
disconnected）
1. To scan wireless network again and reconnect
hotspots;
2. Double check if wireless option of the CPE has
been set correctly;
3. Double check if encrypt type & Key could match
between AP and CPE;
4. If wireless signal of front-end AP is very poor,
recommend it greater than -75dBm.
Couldn’t detect signal of
targeted CPE
Try to perform “Scan” command twice times, but if
targeted SSID still be invisible, please check if channel
of CPE could support front-end AP or hotspots’. Such
as AP or hotspots working in Channel 11.
PC couldn’t access internet, but
indicator show connection has
been connected successfully.
1. Please check IP address、DNS etc is right on PC
side
2. For DHCP, set WLAN NiC to obtain IP address
automatically;
3. For Static IP address, please ask for correct IP &
DNS address from your ISP.
To restore factory defaults
In powered on status of the CPE, press “RESET” button
in 5-10s,then release the button, system will restore
Factory Defaults.
Figure - 1 Troubles and treatment