User's Manual

Software User’s Manual

800 & 500 Series Reader Demo (.NET)

Appendix

4 Troubleshooting

1 Serial Port Connection Failure

Check whether the COM port of the reader is connected with the corresponding

port. The serial link baud rate of computer and reader must be identical with that

of reader. Whether the serial port cable is correctly connected. Disconnection or

loose connection may disable the instructions from the computer to the Reader;

2 Network Port Connection Failure

The default IP address is 192.168.0.210. The connection between the Reader and

PC can be established if the PC’s IP address and Reader’s IP address are in the

same network, segment (e.g. 192.168.0.XXX), or of connected networks, The

Reader IP can be set by using Demo software in a computer with RS-232 serial

port if the IP address is missing.

3 USB Port Connection Failure

Check whether the PC has identied such USB Device. If identication is failed,

please install USB driver by referring to Section 3.2.

Check whether the USB cable is correctly connected, as disconnection or loose

connection may disable the instructions from the computer to the Reader.

4 Unable to Read Tags

Check the serial port cable, USB cable or network cable is correctly connected.

Disconnection or loose connection may disable the instructions from the

computer to the Reader.

Check whether the antenna’s SMA connector is tight, and whether the tag is

damaged.

Whether the Antenna number on the main interface is correctly selected and

whether it is identical with port number of external antenna.

Whether the ‘Number of Tags to be Read’ is correctly set. (It shall be

approximate to the number of the tags within the antenna’s coverage)