User Manual

Page 33 of 33
6. Troubleshooting
Problem Possible cause Solution
z Is the battery power low? z Please charge the battery.
z Do you press End key long
enough?
z Please press and hold End
key for 2 seconds or longer.
Unable to power
on
z Is the battery switch on？
z Please switch on the battery.
z Is the phone outside of the
service area?
z Move to a place where signal
can be received strongly.
Unable to make
a call
z Is the number you dial
correct?
z Check the number and dial
again.
z Is the phone outside of the
service area?
z Move to a place where signal
can be received strongly.
Communication
interrupted
suddenly
z Are you moving in high
speed during conversation?
z The signal will interrupt when
the phone switch between 2
cell station. Please move in
low speed.
z Do you insert the SIM card
correctly?
z Please insert the SIM card
correctly.
z Is the SIM card connector
dirty?
z Please clean the SIM card.
Insert the SIM
card
z Is the SIM card damaged? z Please check the SIM card
and return it to the service
provider.
z Is the charger plugged to
the phone correctly?
z Please plug the charger to
the phone correctly.
z Is the connection OK?
z Please check the connection.
Unable to
charge the
battery
z Is the battery old?
z Contact the seller to replace
the phone with a new battery.