Instruction Manual

66
SBV System Series| Instruction manual v1.2 DEC 2021 |SAF-UM-SBVBus-en-v1.2|© 2021 Inxpect SpA
7. Maintenance and troubleshooting
Status
Inxpect Safety application
messages
Problem Remedy
Flashing
red. Four
flashes
followed by
a pause **
SENSOR TEMPERATUREERROR
or SENSOR POWERERROR
Sensor in temperature
error or is receiving an
incorrect supply voltage
Check the sensor connection and that
the cable length is within the
maximum limits. Verify that the
temperature of the environment in
which the system is operating
conforms to the operating
temperatures listed in the technical
data in this manual.
Flashing
red. Five
flashes
followed by
a pause **
MASKING,
SIGNALPATTERNERROR
Sensor detected a
masking (tampering) or
there are radar signal
errors
Not available if the sensor is in
muting. Check that the sensor is
installed correctly and that the area is
clear of objects that obstruct the
sensor's field of view.
MASKINGREFERENCEMISSING Sensor is not able to
save the monitored
area reference for
occlusion
Repeat the system configuration
making sure no movement is present
inside the monitored area
MSS ERROR/DSS ERROR Error detected by
diagnostics relative to
the internal micro-
controllers (MSS and
DSS), their internal
peripherals or
memories
If the issue persists, please contact
assistance service.
Flashing
red. Six
flashes
followed by
a pause **
TAMPERERROR Sensor detected a
variation in rotation
around the axes
(tampering)
Not available if the sensor is in
muting. Check if the sensor has been
tampered with or if the side or
mounting screws have loosened.
Note *: flashes at 100 ms intervals without pause
Note **: flashes at 200 ms intervals and then with a 2 s pause.
7.1.3 Other problems
Problem Cause Remedy
Undesired alarms Transit of people or objects in
close proximity to the detection
field
Change the sensors sensitivity, "Change the
configuration" on page61.
Machinery in safe
status without
motion in the
detection field
No power supply Check electrical connection.
Contact assistance service if necessary.
Failure of the control unit or one
or more sensors
Check the status of the LEDs on the control unit, see
"Control unit LED" on page64.
Access the application Inxpect Safety, on the
Dashboard page, mouse-over on in
correspondence with the control unit or the sensor.
The voltage value
detected on the SNS
input is zero
The chip that detects inputs is
faulty
Contact assistance service.
The system does not
function correctly
Control unit error Check the status of the LEDs on the control unit, see
"Control unit LED" on page64.
Access the application Inxpect Safety, on the
Dashboard page, mouse-over on in
correspondence with the control unit or the sensor.
Sensor error Check the status of the LEDs on the sensor, see
"Sensor LED" on the previous page.
Access the application Inxpect Safety, on the
Dashboard page, mouse-over on in
correspondence with the control unit or the sensor.