User Manual

38
When you contact us, please have the following information ready beforehand:
• Product model number, serial number, and date of purchase.
• Your computer confi guration, including operating system, revision level, expansion cards, and software.
• Any error messages displayed at the time the error occurred.
• The sequence of operations that led up to the error.
• A full description of the problem, what is it doing or not doing? It Doesn’t work” is not a problem de-
scription, and will only serve to delay the troubleshooting process.
• Any other information you feel may be of help
1. Contact your local dealer.
2. Contact IOGear Customer Advocacy (1-866-946-4327)
Technical Support