Manual

- 30 -
Operationproblemscanbeduetoavarietyofcauses.Therststepinsolvingthemistomakesurethatallcablesare
securelyattachedandseatedcompletelyintheirsockets.Inaddition,updatingtheproduct’srmwaremaysolveproblems
thathavebeendiscoveredandresolvedsincethepriorversionwasreleased.Ifyourproductisnotrunningthelatestrm-
ware version, we strongly recommend that you upgrade. See The Firmware upgrade Utility for details.
Troubleshooting
Symptom Possible Cause Action
Erratic behavior. Unit not receiving enough power. Use a DC 5 V power adapter if you are not already using one. If you
are already using a power adapter, check that it matches the system
specications,andthatitispluggedinandfunctioningproperly.
Keyboard and/or mouse need to be reset. Unplug the cable(s) from the console port(s), then plug it/them back in.
No connection to the computer. Check the cable from the switch to the computer to make sure it is
properly connected.
KVM switch needs to be reset. Power off all devices on the installation; power off the KVM switch;
waitveseconds;thenpowerup.
USB devices not
responding.
USB ports need to be reset. Unplug the device’s USB cable from the USB port on the switch’s rear
panel, then plug it back in.
Use the USB Reset hotkey combination (see page 18), to reset the
USB ports.