User Manual

OSD Opera-

tion

Technical Support

To help IOGEAR® customers obtain the highest level of performance from their ION™ Drive, IOGEAR®

Service Support team is available to answer your technical questions. Do not hesitate to call if you are having

trouble getting your drive to work correctly. Ser vice Suppor t can be reached at IOGEAR® from 8am to 5pm

Pacific Standard Time, Monday through Friday or at the following address:

23 Hubble Drive Irvine, CA 92618

You may also reach us online at www.iogear.com/support 24 hours a day.

Please be ready to give a brief description of the problem, and what you were doing when the prob lem occurred,

bef ore calling Service Support. The Service Support representativ e will be able to serve you much quic ker if you

are prepared to ans wer the following questions listed below .

1) What version of OS are y ou using?

2) What type of computer are you using?

3) Can the problem be reproduced? If so , what are the steps necessary to reproduce the problem

4) When does the problem occur?

5) What have y ou already tried to get the problem resolved?

6) What is the purchase date and serial number of the driv e?

7) Are you on a netw ork? If so, what type of netw ork is it?

8) Were any messages displa yed on the screen when the error occurred? If so, what w as the exact wording of the

message?

9) What type of data are you trying to transfer to your ION™ Drive?