User Guide

Backup Software Support
72 ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual
Backup Software Support 2
While the ValueLoader itself is supported, software products used
with the ValueLoader are supported by individual software
vendors. When contacting the software vendor for support, you
will need the following information:
• Your name and telephone number
• Product name, firmware revision, operating system, build, and
serial number
• Detailed list of error messages reported
• Configuration files and log files related to the problem
• Screen dumps, if applicable
• Explanation of how to reproduce the problem, if possible
• Events that may have contributed to the problem, recent
operator actions, recent events in the software or the system,
and recent changes to the computer system, software, or
network environment.