User's Guide

EZ Video Converter software displays a ‘device is not available’ error
The error below indicates that the EZ Video Converter software cannot communicate with the
VIDEO 2 PC hardware.
The most common reasons you might encounter this would be:
1. If the VIDEO 2 PC’s drivers have not been installed correctly. These are needed in
order for the VIDEO 2 PC hardware to communicate with the software. See
Installing the
VIDEO 2 PC hardware drivers below.
2. If the VIDEO 2 PC is not connected to a properly functioning USB 2.0 port on your
computer. See
Determining whether the VIDEO 2 PC is connected to a properly USB 2.0
port below.
Installing the latest VIDEO 2 PC hardware drivers
1. To install the latest VIDEO 2 PC hardware drivers to the latest version, visit
http://www.ion-audio.com/video2pc or use the direct-download links in step 2 below
2. Once the webpage opens, click on the Documents and Downloads tab, then click the
link for the driver which appropriate for your region or country.
•
VIDEO 2 PC - Drivers [v1.43.07.50]
2