Installation Manual

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303550 Installation Manual E-Series CMU Confidential
Revision Date: 14-Apr-2020 Revision: S
Process Owner: Engineering Page 21 of 36
Appendix D: General Information
D1. Support Center
Amsted Digital Solutions provides customer service for CMU and WSN issues at their
support center. A Representative can be reached at:
North America: 1-800-621-8442 [e-mail]
Europe: [phone] [e-mail]
D2. Forcing the CMU to call
If there is a problem verifying messages on the SCV website or through the TARA
website, CMUs can be forced to call by applying a magnet to the reed switch indentation
for 20-seconds, and then removing. The CMU should send a report within 15-minutes.
If the CMU serial number is associated to a car name through the TARA website, but no
reports are received on the website, contact the ADS Support Center.
Alternatively, the ADS CoreMessaging application can be used with an NFC reader to
start a cellular call.