User Manual ioSafe Rugged Portable ® • HDD or SSD • Solid Billet Aluminum or Titanium • Data Recovery Service (DRS) • No-HassleTM Warranty Rated to protect data against: • Drop • Crush • Salt Water • Sand • Rain • High Altitude • Chemicals
ioSafe P/N: 910-11011-00 Rev 3.
Contents Welcome ............................................................................................. 4 Package Contents ............................................................................... 9 Specifications ................................................................................... 10 System Requirements ....................................................................... 13 Precautions ...........................................................................
Welcome Thank you for purchasing the ioSafe® Rugged Portable external hard drive - the Go-AnywhereTM storage solution that does more to protect your data than any other portable hard drive. For years, ioSafe has continued to set the standard for disaster proof hardware. The ioSafe Rugged Portable delivers an unprecedented combination of security, reliability, mobility and price. Your ioSafe Rugged Portable is covered under ioSafe’s No-HassleTM Warranty and Data Recovery Service (DRS).
protection. Water protection is maintained even if the drive is plugged into a host computer. Chemical Testing: Protects data against loss when fully immersed in diesel fuel, oils, hydraulic fluids, aircraft fuels, 12” depth for 1 hour per MIL-STD-810G Method 504 Extreme Environment Testing: Protects data against loss from continuous exposure to UV, blowing sand, blowing dust, rain, salt fog, icing or freezing rain, 24 hours per MIL-STD810G Methods 505.4, 506.4, 509.
Copyrights Copyright ioSafe, Inc. 2011. All rights reserved. No part of this publication may be reproduced or transmitted in any form by any means, electronic, mechanical photocopying, recording or otherwise, without prior written consent. Trademarks All Trademarks mentioned or appearing in this document are the property of their respective owners. Federal Communication Commission (FCC) Radio Frequency Interference Statement This product complies with Part 15 of the FCC Rules.
provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at ioSafe, Inc. Changes The material in this document is for information only and subject to change without notice.
Package Contents Included in the package: A. ioSafe Rugged Portable (USB 3.0 version shown) B. USB 3.0 cable (compatible with USB 2.0) or FireWire 800 cable C. USB 2.0 Y cable (for low powered USB 2.0 ports) D. Users guide (This booklet) E. DRS Activation Notice F.
Specifications Dimensions (Inches) .......................................................3.9"W x 5.7"L x 1.0"H Weight (Lb.) ....................................................... 1.3 (aluminum) 1.7 (titanium) Interface Transfer Rate USB 3.0 ......................................................................... up to 5 Gbps FireWire 800 ............................................................. up to 800 Mbps Ambient Temperature Operating ..............................................................
Non-operating (SSD Versions) ....................................... 20 foot drop per MIL-STD-810G Method 516.5 (1TB HDD version has reduced drop capabilities without optional skin, ioSafe P/N 370-10987-00, installed.) Chemical Exposure (protects data against loss): Full Submersion .................................. Up to 1 hour @ 12 inch depth Diesel fuel, oils, hydraulic fluids, aircraft fuels, 12” depth for 1 hour per MIL-STD-810G Method 504.
Titanium (Ti) Versions ........................................................... 5000 lb Distributed load applied evenly across any face of the drive housing. Point loads may result in data loss at lower load values. Theft: Kensington® Lock Slot compatible – solid metal lock slot construction.
System Requirements For Windows: The ioSafe Rugged Portable USB 3.0 version is formatted with an NTFS file system, the default for Windows operating systems. For Mac: The ioSafe Rugged Portable FireWire 800 for Mac is pre-formatted and supported on Mac’s using the G3 (or later) or Intel processor. When connecting a USB 3.
• Avoid bumping, jarring or dropping the ioSafe Rugged Portable HDD while connected to a computer and in use. Mechanical hard disk drives (HDD) are more susceptible to damage while they’re operating which sometimes results in data loss. Inside a mechanical hard disk drive is a spinning disk and small read/write drive head that “flies” on a cushion of air above the disk. If the drive head hits the spinning disk, data loss can occur.
Supported OS/interface connection: Mac OS 10.3 or later .......................................... FireWire 800, USB 3.0, USB 2.0 Windows 7/ Vista (SP2) / XP (SP3) ........................................... USB 3.0, USB 2.0 Note: Windows Server OS and Linux can sometimes be incompatible with the USB interface and might not be supported.
About USB and FireWire Actual connection performance depends on many factors including: CPU, file system overhead, number of attached devices and more. Given these and other factors, in day-today use you can expect maximum, sustained transfer rates to be less than the theoretical rates maximum rates possible with the connection. USB 3.0 is backwards compatible with USB 2.0 and 1.1. FireWire 800 is backwards compatible with FireWire 400 with a separate adapter (not included).
Securing the ioSafe Rugged Portable Kensington ® Security Slot (USB 3.0 version shown) For drive security, the ioSafe Rugged Portable is equipped with a Kensington security slot, which supports a standard Kensington security cable (sold separately). For more information on the Kensington security slot and available products, visit www.kensington.com.
Backup and Encryption Software • Backup Software Upon proper activation of your Data Recovery Service, qualified users can download: Genie Timeline™ Professional ($60 Value) Award winning backup software for Windows OS. Simple, block level, open file and OS Continuous Data Protection (CDP) software for Windows users. DRS Activation required at www.iosafe.com to validate purchase prior to downloading software and install code.
Connecting the ioSafe Rugged Portable 1. Connect. Use any one of the various cables to connect the drive to the computer. Only one cable should be used at a time. If connecting to a low powered USB 2.0 port, the drive may not have enough power to operate and the USB Y-Cable will be required to be used if this is the case. 2. Verify that the Drive Mounts.
4. Although Genie Timeline Professional is bundled with the ioSafe Rugged Portable, you are free to use whatever backup software you choose and any commercially available application should work. Genie Timeline Professional is only compatible with Windows OS. We recommend Mac users utilize Time Machine which comes standard on newer Mac OS.
Formatting for Mac OS The ioSafe Rugged Portable FireWire 800 for Mac is formatted GUID Partion Table (GPT) and ready right out of the box for the Mac. The ioSafe Rugged Portable USB 3.0 is formatted NTFS (for Windows) and may not be recognized by Mac. You may get an alert message which reads: “You have inserted a disk containing no volumes ...” Click the ignore button and follow the steps below. To format the Rugged Portable USB 3.0 for Mac: 1.
ioSafe Data Recovery Service (DRS) The standard term for the Data Recover Service (DRS) is one (1) year from the date of purchase. Three (3) and Five (5) year upgraded DRS plans are available upon activation. Terms and Conditions As applicable during the Data Recovery Service period and upon validated registration of an ioSafe (the Company) product on the Company's website (www.iosafe.com), the Company or its contracted partner will assist the original purchaser for one "data recovery event".
the original user. The Company has the right to use a factory refurbished product as the replacement product. The Company's good faith attempts to restore and recover the data in accordance with these terms and conditions shall be the purchaser's sole and exclusive remedy and the Company shall not be liable for any damages whatsoever. The Company cannot guarantee that any data will be recoverable nor can it guarantee which data files are on the product.
Data Recovery Procedure If the ioSafe Rugged Portable faces possible data loss for any reason, you should immediately call the ioSafe Disaster Response Team at 1-888-984-6723 (US & Canada) or 1-530-820-3090 (International) extension 430. You can also send an email to disastersupport@iosafe.com. The professionals at ioSafe can determine the best actions to take to protect your valuable information. In some cases a self recovery can be performed and provide you with immediate access to your information.
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ioSafe No-Hassle™ Warranty If the ioSafe Rugged Portable breaks during the warranty period, for any reason, we will repair or replace it. Yes, even if you break it on purpose. The standard term for the warranty is one (1) year from the date of purchase. Three (3) and Five (5) year extended term No-Hassle Warranty services are available upon activation of the Data Recovery Service. See the website or contact customerservice@iosafe.com for help.
ioSafe Contact Information Corporate Headquarters ioSafe, Inc. 12760 Earhart Avenue Auburn CA 95602 USA Toll Free Phone: 888.98.IOSAFE (984.6723) x400 International Phone: 530.820.3090 x400 USA Toll Free Fax: 888.FAX.IOSAFE International Fax: 530.653.2015 Email: info@iosafe.com Disaster Support US Toll Free Phone: 888.98.IOSAFE (984.6723) x430 International Phone: 530. 820.3090 x430 Email: disastersupport@iosafe.
