FAQ

of the gas pipe prior to digging. HOME-FLEX
®
tracer wire is available at homedepot.com
(model # 18-TW100/250/500/1000).
23. I’ve followed all the instructions carefully for my installation of HOME-FLEX
TM
Underground
pipe but still have a leak in one of my connectors. What can I do?
a. Not that our connectors leak much (it’s a very simple installation!), but check the following:
i. Ensure you use a PVC cutter to cut the pipe. Saws create a considerable amount of
“plastic dust” that can negatively affect the sealing of the fitting and pipe if introduced
into the fitting assembly.
ii. Make sure the connection is clean. Gravel, sand, grit, and plastic “saw dust” from the
pipe can be detrimental to the sealing of the fitting and pipe.
iii. Make sure the pipe & stiffener is inserted straight into the fitting and bottoms out
against the black main body. Installing on a significant radius may cause a leak.
iv. Make sure the fitting is tight. Tighten it as much by hand as possible and put another ¼
turn on it with a wrench. Do not over-tighten.
v. Ensure there are no gouges or scratches in the yellow poly pipe that would be inside the
fitting. If so, disassemble the fitting and use a super-fine steel wool to gently smooth it
out and being careful not create a flat spot on the OD of the pipe. If it still doesn’t seal,
cut off the end of the pipe a bit, reassemble, and re-check. Do not use any plastic fillers
to repair the pipe as codes mandate that the defective area of the pipe be removed and
not repaired.
24. I see on HomeDepot.com that there’s a HOME-FLEX
TM
installation kit available. Is it available
in the Home Depot stores?
a. No, it is an on-line item only and is stocked in Home Depot’s regional distribution centers for
quick shipment to either your home or for will-call at your local store.
25. I see on HomeDepot.com that there’s a HOME-FLEX
TM
installation kit available. Is it available
in sizes above 1”?
a. No. It is available only in ½”, ¾”, and 1” sizes and only via homedepot.com. All parts can be
purchased separately on homedepot.com. Stores do not carry HOME-FLEX
TM
Underground
products larger than 1” in the stores.
Should you have any questions in addition to the above, feel free to contact us at
[e-mail].