IP330 IP PHONE User Manual IPitomy Communications, LLC
Smarter Business Communications IP330 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT Tables of Contents 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. About ........................................................................................................ 3 IP330 Overview: ........................................................................................ 3 Features...............
Smarter Business Communications IP330 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 1. About The IP330 is an enterprise-grade communications device designed to provide the user access to all of the capabilities possible in Voice Over Internet and Voice Over LAN/WAN technologies. The IP330 is a HD® (High Definition) equipped, 3 – SIP-Line phone; SIP is the most advanced packet-switched data transport available for voice communications.
Smarter Business Communications IP330 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 4.
IP330 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 5. Inside the box If you are removing the IP330 from its carton, you can check the contents against the following list to assure that all parts have been received: Item HD-compliant IP Speakerphone HD-compliant Handset 1.5-meter Handset Cord 3-meter RJ45 cable Wall Mount Guide Button label Sheet (6 labels) Quantity 1 1 1 1 1 1 6.
IP330 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT Figure 2 Photo of connections and definitions Hardware Adjustable Stand (integrated Wall Mount) Functions The telephone viewing angle may be adjusted to suit your preference. Press in button (2) and adjust as you wish. In the position shown (all the way up) the telephone can be wall mounted.
Smarter Business Communications IP330 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 7. Adjustable Stand Figure 3 Adjustable Stand Your IP330 telephone is equipped with an integrated universal adjustable positioning stand. This feature allows you to position the telephone as you wish for your own optimum viewing angle. The design of the stand also allows the telephone to be wall mounted if desired – no additional parts are required.
IP330 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 8. Phone Buttons and Hardware Headset: Toggles the headset on or off (Red) active Service: Future Use – no uses at this time Mute: Toggles the Mute feature on/off (Red) when MUTE active Directories: Use to access Call History and Phone Books. Messages: Use to access voice mail Red = unheard voice messages waiting Figure 4 IPitomy IP330 Buttons and Hardware Definitions Menu: Used to set features and access programming.
IP330 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 9. IP330 Display SIP Line and status are shown here. The display is programmed to show the extension or line that is accessed by the associated button. In this case, PBX extension 2233. ICONs are also shown indicating the status of the line.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP330 Smarter Business Communications 10. Placing a Call There are three ways to use your phone for calls: 1. Using the handset 2. Using the Speakerphone a. Use of the speakerphone is convenient and desirable for many calls, however the environment in which the phone is located must be taken into consideration when using the speakerphone. Acoustic properties and ambient noise will impact the performance of your speakerphone. 3. Using a Headset a.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP330 Smarter Business Communications 11. Placing a Call (pre-dial) 1 2 3 Handse t Call Steps: Lift Handset Press Speakerphone Call Press: Dial Number Speaker Button, OR: to make corrections in number OR: Idle Line Button OR: to abort Headset Call Soft Key Headset Button 12.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP330 Smarter Business Communications 13. Using Last Number Redial: Handset Call Steps: 1 2 Lift Handset Speakerphone Call Press Press Speaker Button, OR: Idle Line Button OR: Headset Call Soft Key Headset Button 14.
IP330 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 15. Using Call Logs: Your IPitomy IP330 telephone will store 100 numbers each for the following Call Logs: Missed Calls Received Calls Dialed Numbers These numbers can be stored on your personal Phone Book or dialed directly from the list. Follow these steps to retrieve a number from those saved on your telephone.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP330 Smarter Business Communications 16. Answering a call You can answer a call by simply lifting the handset.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP330 Smarter Business Communications 18. Auto – Answer: Answering a call Auto Answer simplifies answering calls by connecting them automatically. When this mode is active all calls to the extension will be answered automatically in the respective modes.
IP330 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 19. Using Hold and Auto Hold Hold You can hold calls and then retrieve them when you’re able. Auto Hold Your IP330 will automatically hold calls for you. While already on one line – press another (ringing or idle); the first call is held and the next line is accessed.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP330 Smarter Business Communications 20. Transfer a Call Call Transfer is used to direct a call from your telephone to the exact destination you wish. In the steps below the “target” is the number to which you want to the call to be delivered.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP330 Smarter Business Communications 21. Transfer Line-to-Line Sometimes it’s desirable to transfer a call to a line that you have previously placed on hold. The IP330 makes this possible with Transfer Line-to-Line. In this operation, one caller is on hold and the other is on the active line (connected to you). To connect these two people together simply transfer the connected call to the held call.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP330 Smarter Business Communications 23. Do Not Disturb (DND) You can use Do Not Disturb (DND) to block incoming calls to your phone. Do Not Disturb Steps: 1 Press A bar over the idle line indicates DND is active. While Idle Notes: Callers will hear busy tone when they call the extension in DND You can still make calls on a line that is in DND. To cancel DND just press again 24.
IP330 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 25. Conference – Three-Way Conference calling allows you to merge two other people onto a connection on your telephone. (3-way conference = you and two others.) When using an IPitomy IP PBX, conference capacities are greatly increased through the use of Conference Rooms. Conference – Three-Way is a telephone centric feature.
IP330 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 26. Conference Rooms 901 & 902 Conference Rooms are an IPitomy IP PBX feature and allow up to 32 parties to be connected. All IPitomy IP PBX’s are equipped with two Conference Rooms minimum (Room 901 and Room 902). Additional Conference Rooms are available as an option. Use of Conference Rooms is quite easy and streamlines grouping any number of people up to 32 maximum in any one conference.
IP330 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT Unless changed by specific application programming, the first four Programmable Buttons of your IP330 are preconfigured to operate with an elevated functionality with the first three Park locations. Button 1 is designated Park Call. Button 2, 3 and 4 are designated Park locations 701, 702, and 703. Using Call Park is as simple as pressing the Park Call Button.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP330 Smarter Business Communications 29. Transfer to Voice Mail At times you may wish to connect a caller to a mailbox to leave a message for a user that is known to be unavailable. This is easily accomplished using the Transfer to Voice Mail function. To accomplish this operation you perform a transfer as usual but preface the extension number with a .
IP330 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 33. Voice Mail Setup (The First Time You Log In) The first time that you log into your mailbox you should always change some settings. In particular, you should: Record your name Record your busy greeting Record your unavailable greeting Change your password 34.
Smarter Business Communications IP330 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT Mailbox Options Record your unavailable message Record your busy message Record your name Record your temporary greeting If there is not a temporary greeting recorded, you will immediately be prompted to record a temporary greeting. If you do have a temporary greeting recorded you will be presented with the following menu: Record a temporary greeting. This will allow you to record a new temporary greeting.
Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP330 After Message Playback After the message has been played back, the system will play a prompt and wait for you to press a button: Go to the first message in the current folder Change folders New messages Folder 1 messages Old messages Folder 2 messages Work messages Folder 3 messages Family messages Folder 4 messages Friends messages Folder 5 messages Cancel the change folder operation Advanced options Record a me
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP330 Smarter Business Communications 36. Voice Mailbox – Greetings A mailbox greeting is a message for you to inform the caller that you are away from your desk or busy on another call. There are three types of Greetings: Not Available Greeting – Played when your phone is un-answered: “Hello, this is Mark; I am not able to answer your call right now.
Smarter Business Communications IP330 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 39. Custom Ringing You can select a ringing tone from a list of eight pre-programmed tones or upload a sound file to the telephone to make your telephone more distinctive among others when it is ringing.
IP330 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 40. Volume Adjustments – Receivers/Speaker Your IP330 telephone has the ability to adjust volume settings in both directions for the call types: Handset Speakerphone Headset This will allow you to fine-tune your telephone for the best possible audio connection in each of the various modes.
IP330 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 41. Volume Adjustment – Microphones 3) While busy or idle, press 4) Use the Navigation keys and scroll to “System settings” and press 5) Use the Navigation keys and scroll to “Phone settings” and press or . or 6) Use the Navigation keys and scroll to “Volume settings” and press . or . 7) Use the Navigation keys and scroll to the desired device to adjust and press or 8) Press .
Smarter Business Communications IP330 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 42. Menu Your IP330 has many settings available via its MENU function. They are listed below.
Smarter Business Communications Settings Phone Settings Volume Settings Ring Volume Handset Volume Handset Microphone Volume Speaker Volume Speaker Microphone Volume Headset Volume Headset Microphone Volume Ring Type Brightness Contrast Backlight off time Advanced Settings Network VLAN SIP Load Default Settings Reboot Modify Password TR069 Status Network Lines Software Diagnose Keys LCD Lights Sound IP330 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT System Settings Levels 0 – 9 possible Levels 0 – 9 pos
IP330 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 43. Buttons and Codes Personal Voicemail: Dial this to access your personal voicemail box from your extension. Dial this to reach the voice mail system from any extension or the Voicemail Main: Transfer to Voicemail: automated attendant.