IP620 IP PHONE User Manual IPitomy Communications, LLC
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT Tables of Contents 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. About ........................................................................................................ 4 IP620 Overview: ........................................................................................ 4 Features...............
Smarter Business Communications 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 55. 56. 57. 58. 59. 60. IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT SPC – My Account ................................................................................... 35 SPC – Follow-Me Forward – Numbers and Settings ................................ 37 SPC – My Account – My Phone Settings: ................................................ 39 SPC – My Phone Settings – Key Settings .........................................
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 1. About The IP620 is an enterprise-grade communications device designed to provide the user access to all of the capabilities possible in Voice Over Internet and Voice Over LAN/WAN technologies. The IP620 is a HD® (High Definition) equipped, 2 – SIP-Line phone; SIP is the most advanced packet-switched data transport available for voice communications.
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 4.
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 5. Inside the box If you are removing the IP620 from its carton, you can check the contents against the following list to assure that all parts have been received: Item HD-compliant IP Speakerphone HD-compliant Handset 1.5-meter Handset Cord 3-meter RJ45 cable Wall Mount Template Quantity 1 1 1 1 1 6.
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT Figure 2 Photo of connections and definitions Hardware Adjustable Stand (integrated Wall Mount) Functions The telephone viewing angle may be adjusted to suit your preference. Press in button (2) and adjust as you wish. In the position shown (all the way up) the telephone can be wall mounted.
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 7. Adjustable Stand Figure 3 Adjustable Stand Your IP620 telephone is equipped with an integrated universal adjustable positioning stand. This feature allows you to position the telephone as you wish for your own optimum viewing angle. The design of the stand also allows the telephone to be wall mounted if desired – no additional parts are required.
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 8. Phone Buttons and Hardware Headset: Toggles the headset on or off (Red) active Service: Future Use – no uses at this time Mute: Toggles the Mute feature on/off (Red) when MUTE active Directories: Use to access Call History and Phone Books. Messages: Use to access voice mail Red = unheard voice messages waiting Figure 4 IPitomy IP620 Buttons and Hardware Definitions Menu: Used to set features and access programming.
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 9. IP620 Display Phone Standby Display Page Tabs Menu/Call History Phone Book Services Call Status & graphics Uses include: Soft Keys SIP Line SIP Line and status are shown here. The display is programmed to show the extension or line that is accessed by the associated button. Time and Date In this case, PBX extensions 4950, 4951, and 4952.
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 10. Placing a Call There are three ways to use your phone for calls: 1. Using the handset 2. Using the Speakerphone a. Use of the speakerphone is convenient and desirable for many calls, however the environment in which the phone is located must be taken into consideration when using the speakerphone. Acoustic properties and ambient noise will impact the performance of your speakerphone. 3. Using a Headset a.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP620 Smarter Business Communications 11. Placing a Call (pre-dial) 1 2 Handse t Call Steps: 3 Lift Handset Press Speakerphone Call Press: Your call will be connected Dial Number to make corrections in number OR: Speaker Button, OR: Line Lamp Steady Green Idle Line Button OR: Headset Call to abort Soft Key Headset Button 12.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP620 Smarter Business Communications 13. Using Last Number Redial: Handset Call Steps: 1 2 Lift Handset Speakerphone Call Press Press Speaker Button, OR: Idle Line Button OR: Headset Call Soft Key Headset Button Note: The example in the display in these instructions shows extension 4950. Your phone line number will likely be different. 14.
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 15. Using Call Logs: Your IPitomy IP620 telephone will store 100 numbers each for the following Call Logs: Missed Calls Received Calls Dialed Numbers These numbers can be stored on your personal Phone Book or dialed directly from the list. Follow these steps to retrieve a number from those saved on your telephone.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP620 Smarter Business Communications 16. Answering a call You can answer a call by simply lifting the handset.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP620 Smarter Business Communications 18. Auto – Answer: Answering a call Auto Answer simplifies answering calls by connecting them automatically. When this mode is active all calls to the extension will be answered automatically in the respective modes. Idle Status Auto Answer To End Call Answer Using Handset Press Handset off-hook Line Ringing You will be connected to the ringing call.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP620 Smarter Business Communications 19. Using Hold and Auto Hold Hold You can hold calls and then retrieve them when you’re able. Auto Hold Your IP620 will automatically hold calls for you. While already on one line – press another (ringing or idle); the first call is held and the next line is accessed.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP620 Smarter Business Communications 20. Transfer a Call Call Transfer is used to direct a call from your telephone to the exact destination you wish. In the steps below the “target” is the number to which you want to the call to be delivered.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP620 Smarter Business Communications 21. Transfer Line-to-Line Sometimes it’s desirable to transfer a call to a line that you have previously placed on hold. The IP620 makes this possible with Transfer Line-to-Line. In this operation, one caller is on hold and the other is on the active line (connected to you). To connect these two people together simply transfer the connected call to the held call.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP620 Smarter Business Communications 23. Do Not Disturb (DND) You can use Do Not Disturb (DND) to block incoming calls to your phone. Do Not Disturb Steps: 1 Press The DND icon appears in the features area of the display and on all lines indicating DND is active. While Idle Notes: Callers will hear busy tone when they call the extension in DND You can still make calls on a line that is in DND. To cancel DND just press again 24.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP620 Smarter Business Communications 25. Conference – Three-Way Conference calling allows you to merge two other people onto a connection on your telephone. (3-way conference = you and two others.) When using an IPitomy IP PBX, conference capacities are greatly increased through the use of Conference Rooms. Conference – Three-Way is a telephone centric feature.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP620 Smarter Business Communications 26. Conference Rooms 901 & 902 Conference Rooms are an IPitomy IP PBX feature and allow up to 32 parties to be connected. All IPitomy IP PBX’s are equipped with two Conference Rooms minimum (Room 901 and Room 902). Additional Conference Rooms are available as an option. Use of Conference Rooms is quite easy and streamlines grouping any number of people up to 32 maximum in any one conference.
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT Unless changed by specific application programming, the last four Programmable Buttons of your IP620 are preconfigured to operate with an elevated functionality with the first three Park locations. Button 5 is designated “Park” Call. Button 6, 7 and 8 are designated Park locations 701, 702, and 703. Using Call Park is as simple as pressing the Park Call Button.
IP620 Smarter Business Communications If you want to… HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT Then… 1. Press , a. or press MENU button > “Phone book”, b. or press Directories button > “Phone book”; 2. Press Add Contacts ； 3. Select “Add contact”, press OK button or ; 4. Use the navigation keys to select content, press OK button or a. Name: set the name of contact, b. NO.1-5: you can set up 5 contacts’ numbers, c. Group: the contacts be divided into different user’s groups 5.
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT Phone Book (cont.) If you want to… Then… 1. Press soft key, a. or press MENU button > “Phone book”, b. or press Directories button > “Phone book”; View/Edit Contacts 2. Select “View ALL”, a. or select a contact who are belong to different group; 3. Select the contact, press the OK button or press OK button or (to edit the contact’s information, ) 1. Press soft key, a. or press MENU button > “Phone book”, b.
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 29. Speed Dial If you want to… Then… 1. Press or press MENU > Phonebook 2. Select Personal Phone Book 3. Select “View All”. Those programmed are displayed. Set up Speed Dial entries on your phone 4. Select a contact (or blank line for a new entry) and press ; 5. Select the data parameter that you wish to change (Name, No. 1… etc.) 6. Press 7. Use the dial pad to input letters and numbers 8. Press 9.
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP620 Smarter Business Communications 30. Transfer to Voice Mail At times you may wish to connect a caller to a mailbox to leave a message for a user that is known to be unavailable. This is easily accomplished using the Transfer to Voice Mail function. To accomplish this operation you perform a transfer as usual but preface the extension number with a .
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 34. Voice Mail Setup (The First Time You Log In) The first time that you log into your mailbox you should always change some settings. In particular, you should: Record your name Record your busy greeting Record your unavailable greeting Change your password 35.
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT Mailbox Options Record your unavailable message Record your busy message Record your name Record your temporary greeting If there is not a temporary greeting recorded, you will immediately be prompted to record a temporary greeting. If you do have a temporary greeting recorded you will be presented with the following menu: Record a temporary greeting. This will allow you to record a new temporary greeting.
Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP620 After Message Playback After the message has been played back, the system will play a prompt and wait for you to press a button: Go to the first message in the current folder Change folders New messages Folder 1 messages Old messages Folder 2 messages Work messages Folder 3 messages Family messages Folder 4 messages Friends messages Folder 5 messages Cancel the change folder operation Advanced options Record a me
HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT IP620 Smarter Business Communications 37. Voice Mailbox – Greetings A mailbox greeting is a message for you to inform the caller that you are away from your desk or busy on another call. There are three types of Greetings: Not Available Greeting – Played when your phone is un-answered: “Hello, this is Mark; I am not able to answer your call right now.
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 40. Phone Setup – Custom Ringing You can select a ringing tone from a list of eight pre-programmed tones or upload a sound file to the telephone to make your telephone more distinctive among others when it is ringing.
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT The following login screen is presented: 3) Input the user name and password associated to your telephone. User Name = your telephone extension number Password = the password used to access your voice mail (at default this is the same as your extension number) 4) Click the button.
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 43. SPC - Home Here you see a short Call Log of Received calls and New Voice mail messages. 1) Click on the number of a Received call to open a dialog box wherein you may place a call back to that number by clicking the 2) You can also Click on the 3) Click the button. button to listen to a voice mail message, or button to download the voice mail message to your PC for storage and playback whenever desired.
Smarter Business Communications IP620 44. SPC – My Account My Account allows you to set most features of your telephone.
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT My Account field descriptions Field Mailbox Name Password User E-mail Attach to E-mail Delete after email Turn Old after Emailing Say Caller ID Allow Review Allow Operator Play Envelope Message Delete Message in Detect FAX Route Fax To: Follow-Me – Manage Forward – Unconditional Forward – Busy Forward – No Answer Forward – Unavailable Description The mailbox associated to this extension.
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 45. SPC – Follow-Me Forward – Numbers and Settings Follow-Me Call Forward is a powerful feature of your IPitomy IP-PBX. Follow-Me Call Forward can be set to attempt to reach you at several locations. Locations can be searched sequentially or simultaneously using both Priority Settings and Rings to attempt at each destination. A “Type” field and “Name” field are available to organization of those destinations entered.
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT Numbers and Settings field descriptions Fields Description Play the Incoming Message to Caller before When Enabled (checked), the system plays the Status Prompt to the Starting Search caller. Record the Caller’s Name and Play it to When Enabled (checked), the caller will be asked to record their You name, and will announce that recorded name prior to prompting the called party to accept or reject the call.
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 46. SPC – My Account – My Phone Settings: Toward the top of the My Accounts page is the link. This link directs you to many other options that can be set on your telephone. The heading of each category are: It is important to note that making changes to your telephone via SPC is the preferred technique since it is the only technique that is retained by the PBX for upgrades and backup operations.
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT Key Settings – Button Functions When programming buttons, you select from the available options and then program the contents if required – for instance, when programming a BLF (Busy Lamp Field) you must program the extension that is covered with this BLF. Use the table as a guide to what data is required.
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 49. SPC – My Phone Settings – SIP / Network Settings These higher-level settings determine network connectivity and telephone specific operational settings. It’s best not to change these unless you are very familiar with how your changes will affect the operation of your telephone. It is possible to set your telephone for use with the associated PBX while in a different location by setting the “SIP Location” to WAN.
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 50. SPC – My Phone Settings – Display Settings Settings in this area affect the operation of the display for both: Color graphic display BLF lamp operation Often legacy telephone systems use BLF (Busy Lamp Field) indicators for extensions on the system.
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 51. SPC – My Phone Settings – Expansion Modules When your IP620 is equipped with one or more (up to six maximum) IPX32 Expansion Modules, you have an additional 32 buttons per module that can be programmed for various functions. Select the Expansion Modules programming tab to enter into the programming of buttons on the units installed onto your telephone.
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 52. SPC – My Schedule Toward the top of the My Accounts page is the link. This link directs you to a schedule table which allows you to set call routing of calls to your extension based on the time of day and day of week. In the example above the Name is set to “ext_2254” – this is the name of this schedule. It can be changed but will not be displayed in any other location that affects phone usage.
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 53. SPC – Call Log In SPC Call Log it is possible to review all of the calls in the log that have been received and placed. From the log information about the call can be found… internal/external, direction of the call etc. It is also possible to place calls from this list.
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 54. SPC – Voice Mail When you select Voice Mail in SPC, you enter into the New Messages folder. There are five categorized folders and five custom folders available as part of standard voice mail. The New folder is where all voice messages are kept automatically. Once they are heard they can be stored in any of the available folders for organized replay later.
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 55. SPC – Voice Mail – My Greetings Voice Mailbox Greeting can be programmed from either a telephone or by uploading a file that is prerecorded. Recording your greetings via you telephone is the most common technique and is covered in the section Voice Mail Setup and Voice Mail Menus – Mailbox Options . However it is possible to make your greeting extraordinary by prerecording the greeting and splicing it with music.
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 56. SPC Exit You can exit from SPC at any time using the Logout button at the upper-right of the web page. 57. Volume Adjustments – Receivers/Speaker Your IP620 telephone has the ability to adjust volume settings in both directions for the call types: Handset Speakerphone Headset This will allow you to fine-tune your telephone for the best possible audio connection in each of the various modes.
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT Volume Adjustment – Microphones 1) While busy or idle, press 2) Use the Navigation keys and scroll to “System settings” and press 3) Use the Navigation keys and scroll to “Phone settings” and press or or 4) Use the Navigation keys and scroll to “Volume settings” and press . . or . 5) Use the Navigation keys and scroll to the desired device to adjust and press or 6) Press .
Smarter Business Communications IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 59. Menu Your IP620 has many settings available via its MENU function. They are listed below.
Smarter Business Communications Settings Phone Settings Volume Settings Ring Volume Handset Volume Handset Microphone Volume Speaker Volume Speaker Microphone Volume Headset Volume Headset Microphone Volume Ring Type Brightness Contrast Baklite off time Advanced Settings Network VLAN SIP Load Default Settings Reboot Modify Password TR069 Status Network Lines Software Diagnose Keys LCD Lights Sound IP620 HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT System Settings Levels 0 – 9 possible Levels 0 – 9 possi
IP620 Smarter Business Communications HD-EQUIPPED ENTERPRISE-GRADE VOICE END POINT 60. Buttons and Codes Personal Voicemail: Dial this to access your personal voicemail box from your extension. Dial this to reach the voice mail system from any extension or the Voicemail Main: Transfer to Voicemail: automated attendant.
