User Manual

Smarter Business Communications
IP620
HD- E Q U I P P E D
E N T E R P R I S E - G R A D E
V O I C E E N D P O I N T
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19. Using Hold and Auto Hold
Hold
You can hold calls and then retrieve them when you’re able.
Auto Hold
Your IP620 will automatically hold calls for you. While already on one line – press another (ringing or idle); the first call
is held and the next line is accessed.
Steps:
1
Hold
On a call
Press
OR
Call is placed on hold
Flashing Green
Auto Hold
Press
Idle Line
OR
Ringing Line
The first call is placed
on hold
Flashing Green
AND
Connected to the
ringing call.
Answer Line lit steady Green
Notes:
1) To retrieve a call from Hold, press the desired holding line button (flashing green).
2) Callers on hold usually hear music or a periodic tone to indicate their status – on-hold.
3) The example in the display in these instructions shows extension 4950. Your phone line number will likely
be different.