User's Manual Part 2

204 Iridium Extreme® User Manual
16: Troubleshooting
You can’t make
international calls.
• Have you included the relevant codes? Enter
00 or + followed by the appropriate country
code and the phone number.
Your phone will not
unlock.
• Have you inserted a new SIM card? Enter the
new PIN code the default PIN is 1111).
• Enter the default phone unlock code: 1234
• Have you forgotten the unlock code?
Your PIN is blocked. • Enter the PIN unblocking code or contact
your service provider. See “Using the Security
Menu” on page 179 for more information.
Your PIN2 is blocked. • Enter the PIN2 unblocking code or contact
your service provider. See “Using the Security
Menu” on page 179 for more information.
Your SIM card will not
work.
• Is the SIM card inserted the correct way?
• Is the card visibly damaged or scratched?
Return the card to your service provider.
• Check the SIM and card contacts. If they are
dirty, clean them with an antistatic cloth.
You can’t cancel Call
Forwarding or Call
Barring.
Wait until you are in an area with good network
coverage and try again.
The message
indicator is flashing.
There is not enough memory available to store
another message. Use the messages menu to
delete one or more messages.
The battery won’t
charge.
• Check the charger. Is it properly connected?
Are its contacts clean and dry?
• Check the battery contacts. Are they clean
and dry?
• Check the battery temperature. If it is warm,
let it cool before charging.
• Is it an old battery? Battery performance
declines after several years of use. Replace
the battery.
• Make sure you have an Iridium approved
battery installed. If you see ? on the display
near the charging icon, you cannot charge
this battery.