User's Manual Part 3

16: Troubleshooting
16: Troubleshooting
9575A User Manual 193192 9575A User Manual
The battery drains
faster than normal.
• Are you in an area of variable coverage? This
uses extra battery power.
• Is your antenna fully extended and correctly
angled? Do you have a clear unobstructed
view of the sky? This helps use less battery
power.
• Is it a new battery? A new battery needs two
to three charge/discharge cycles to attain
normal performance
• Is it an old battery? Battery performance
declines after several years of use. Replace
the battery.
• Is it a battery that hasn’t been completely
discharged? Allow the battery to fully
discharge (until the phone turns itself off)
and then charge the battery overnight.
• Are you using your phone in extreme
temperatures? At extreme hot or cold
temperatures, battery performance is
significantly reduced.
You find your phone
becoming warm
during use.
You may notice this during long calls or
during charging. The heat is produced by the
electronic components within your phone and
is quite normal.
Phone is not
responding to user
controls including
the power keys.
Remove the battery from the phone and then
reattach it to cycle power and reset.
Your SIM card is
inserted in the phone
but the display says:
Check Card or
Insert Card or
Blocked
Check Card or Insert Card
Check that the SIM card has been inserted
correctly. The contacts of the SIM card may be
dirty. Turn the phone off, remove the SIM card
and rub the contacts with a clean cloth. Replace
the card in the phone.
Blocked
Enter the PIN unblocking key or contact your
service provider. See “Call Barring PIN” on page
188 for additional information.
You can’t make
international calls.
• Have you included the relevant codes? Enter
00 or + followed by the appropriate country
code and the phone number.
Your phone will not
unlock.
• Have you inserted a new SIM card? Enter the
new PIN code the default PIN is 1111).
• Enter the default phone unlock code: 1234
• Have you forgotten the unlock code?
Your PIN is blocked. • Enter the PIN unblocking code or contact
your service provider. See “Using the Security
Menu” on page 179 for more information.
Your PIN2 is blocked. • Enter the PIN2 unblocking code or contact
your service provider. See “Using the Security
Menu” on page 179 for more information.
Your SIM card will not
work.
• Is the SIM card inserted the correct way?
• Is the card visibly damaged or scratched?
Return the card to your service provider.
• Check the SIM and card contacts. If they are
dirty, clean them with an antistatic cloth.
You can’t cancel Call
Forwarding or Call
Barring.
Wait until you are in an area with good network
coverage and try again.
The message
indicator is flashing.
There is not enough memory available to store
another message. Use the messages menu to
delete one or more messages.
The battery won’t
charge.
• Check the charger. Is it properly connected?
Are its contacts clean and dry?
• Check the battery contacts. Are they clean
and dry?
• Check the battery temperature. If it is warm,
let it cool before charging.
• Is it an old battery? Battery performance
declines after several years of use. Replace
the battery.
• Make sure you have an Iridium approved
battery installed. If you see ? on the display
near the charging icon, you cannot charge
this battery.