User's Manual Part 3
18: Warranty, Service and Support
18: Warranty, Service and Support
9575A User Manual 201200 9575A User Manual
antenna supplied with your Product), accessories or software or other
ancillary or peripheral equipment are excluded from coverage.
Unauthorized Service or Modications. Defects or damage resulting
from any service, testing, adjustment, integration, installation, operation,
maintenance, service, alteration, modification or integration with any
non-Iridium product in any manner other than in accordance with
Product user documentation and instructions and/or by someone other
than Iridium or a Service Provider are excluded from coverage.
Altered Products. Products that have been tampered with, altered, have
non-Iridium housings or parts, or have had the serial numbers or date
tags removed, altered or obliterated are excluded from coverage.
Communication Services. Defects, damages or failure of the Product
due to any non-Iridium communication service or signal or use of a
non-Iridium branded communication service or signal are excluded from
coverage.
Software Embodied in Physical Media. No warranty is made that any
software will meet your requirements or will work in combination with
any hardware or software applications provided by third parties, that the
operation of the software will be uninterrupted or error free, or that all
defects in the software will be corrected.
Privacy and Data Security. Privacy and data security are important
to everyone. Some features of your Product may affect your privacy
or data security. Therefore, it is important to monitor access to your
Product and not to leave it where others might have unmonitored access.
Lock your satellite phone’s keypad when not in use. Erase all personal
information or data before disposing of the satellite phone or recycling
it. See Chapter 8 of this User Manual for instructions on how to delete all
personal information. The satellite phone uses network-based positioning
technology, which may be used to obtain a user’s approximate location
and thereby affect a user’s privacy.
Limitations of Warranty/Local Laws
IRIDIUM MAKES NO REPRESENTATIONS, GUARANTEES, CONDITIONS
OR WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION, ANY IMPLIED REPRESENTATIONS,
GUARANTEES, CONDITIONS OR WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT,
SATISFACTORY QUALITY, NON-INTERFERENCE, ACCURACY OF
INFORMATIONAL CONTENT, OR ARISING FROM A COURSE OF
DEALING, LAW, USAGE, OR TRADE PRACTICE, USE, OR RELATED TO
THE PERFORMANCE OR NONPERFORMANCE OF ANY PRODUCTS,
cannot be excluded under the Australian Consumer Law or similar
legislation in New Zealand. Notwithstanding other express terms and
other limitations of this Limited Warranty (which other express terms
and other limitations are negated by this paragraph, but only to the
extend inconsistent with this paragraph, and will not be applied to limit
consumer rights under such guarantees), where such guarantees operate,
consumers are entitled to a replacement or a refund for a major failure
of this Product and Accessories and for compensation for any other
reasonably foreseeable loss or damage. Where such guarantees operate,
consumers are also entitled to have this Product and Accessories repaired
or replaced if this Product and Accessories fail to be of acceptable quality
and the failure does not amount to a major failure. Please follow the
instructions as to use and report problems promptly: problems caused
by use that is abnormal or contrary to instructions will generally not be
covered. You should contact your Product and Accessories provider in
relation to problems with the Product and Accessories and Iridium will
assist your Product and Accessories provider to resolve them, including
replacement where required.
Exclusions
This Limited Warranty does not apply in the following circumstances:
Normal wear and tear. Periodic maintenance, repair or replacement of
parts due to normal wear and tear are excluded from coverage.
Batteries. Only batteries whose fully charged capacity falls below 80%
of rated capacity and batteries that leak are covered by this Limited
Warranty. Batteries that are charged by other than an Iridium-approved
battery charger; having seals that are broken or show evidence of
tampering; are used in equipment other than the Product; or are charged
and stored at temperatures greater than 60 degrees centigrade, are not
covered by this Limited Warranty.
Abuse and Misuse. Defects or damage that result from improper
operation or storage, misuse or abuse, accident or neglect; exposure
to open, uncovered connectors including contact with liquid, water,
rain, extreme humidity or heavy perspiration, sand, dirt or the like,
extreme heat or spills of food; use of the Product for abnormal purposes;
stretching coil cords or breaking coil cord modular tabs; breakage or
damage to antennas or scratches or other damage to plastic surfaces or
other externally exposed parts caused by your use; or other acts which
are not the fault of Iridium, are excluded from coverage.
Use of Non-Iridium Products and Accessories. Defects or damage that
result from the use of non-Iridium branded products (other than the