User's Manual Part 3

18: Warranty, Service and Support
18: Warranty, Service and Support
9575A User Manual 205204 9575A User Manual
Device on the Iridium system; (iii) modify the Product or any Product
component, reverse-engineer the Product or any Product component
or attempt to do so; or (iv) violate any applicable laws or regulations
(collectively “Unauthorized Use”), you agree to defend, indemnify and
hold Iridium and your Service Provider harmless with respect to any
claims or actions by governmental entities or other third parties related
to your Unauthorized Use and to pay all costs, damages, fines and other
amounts incurred by us, or on our behalf, in the defense of any such
claims or actions. Further, we specifically disallow any liability and will not
credit back airtime charges related to any Unauthorized Use.
In addition to Iridium’s express reservation of other remedies available to
us, we reserve the right to discontinue providing Iridium Satellite Services
to you and/or to disable your Product’s access to the Iridium system. If
Iridium reasonably believes that you are in engaged in any Unauthorized
Use, we may seek equitable relief to prevent such Unauthorized Use
without having to wait to see if damage to the Iridium system occurs.
Warranty Claim Process
Should your Product require service within the warranty period or for
warranty questions, repairs or for the return of the Product, please
contact your Service Provider or any other Service Provider in your
country. Do not contact Iridium. For warranty claims, you will be
required to provide the following proof of purchase documentation:
your dated bill of sale or delivery receipt (including your name, address
and telephone number; the name and address of the Service Provider
who sold you the Product; the model number and International
Mobile Identification Number (IMEI); and the sale price of the Product),
together with a written description of the problem. You are responsible
for shipping the Product to the authorized warranty service center
designated by your Service Provider with freight and insurance prepaid.
Product that is repaired or replaced under this Limited Warranty shall
be shipped to your Service Provider who will work with you to arrange
transfer of the product. In certain states/countries, including Australia and
New Zealand, the law requires that manufacturers or sellers incur costs
relating to the warranty return and replacement of any products. In those
jurisdictions, Iridium and/or the Service Provider will pay the costs of
return and/or replacement, as required.
Refer to www.iridium.com for a list of Service Providers or contact your
Service Provider for warranty information.
You are permitted to use the Product only as described and specified in
this Limited Warranty. By using the Product, you are indicating that without
limitation you agree to comply with the terms of this Limited Warranty,
including without limitation this section describing permitted use of the
Product (the “Conditions of Use”). If you fail to comply with this Limited
Warranty and the Conditions of Use, Iridium may void certain protections
offered under the Limited Warranty and Iridium reserves the right to
terminate your right to use the Product on the Iridium system. If you do not
accept the terms of this Limited Warranty, do not use the Product on the
Iridium system.
You are permitted to use the Product only in connection with service on
the Iridium system using airtime purchased from your Service Provider.
You are required to comply with this Limited Warranty and the Conditions
of Use and Limitations of Liability, as well as all terms and conditions
that are provided separately by your Service Provider, as such terms and
conditions may change from time to time. Iridium or your Service Provider
may also establish additional terms and conditions from time to time. In
the event any Iridium term or condition conflicts with any Service Provider
term or condition, the Iridium term or condition shall govern. Service
provider will be provided with notice of any new terms and conditions or
any changes in these terms and conditions. All terms and conditions will
be effective as of your receipt of the notices of new or modified terms and
conditions, and your continued use of the Product after such receipt shall
constitute your acceptance of such new or modified terms.
You may not use the Product in connection with any third-party devices,
including but not limited to computers, cameras, batteries, GPS devices,
recorders or other devices which alter the information sent or received
by the Product, except to the extent that Iridium has tested those devices
and confirmed that their use will have no adverse effect on the Iridium
system. All devices approved by Iridium will be advertised and labeled
as being approved by Iridium and you may use only “Iridium Certified
Devices” with this Product and with the Iridium system.
You may not modify the Product or any component of the Product. You
may not reverse-engineer, or attempt to reverse-engineer, the Product,
any component of any Product or the manner in which the Product
connects to, sends information to, receives information from, or otherwise
interacts with the Iridium system.
You are required to comply with all applicable laws and regulations in
your use of the Product. To the extent that you: (i) violate this Limited
Warranty, the terms and conditions applicable to the Iridium system or
other agreements between you and Iridium, or between you and your
Service Provider; (ii) utilize a product other than an Iridium-Approved