Warranty

Warranty Information
LIMITED LIFETIME WARRANTY
THE MANUFACTURER WARRANTS: Your MAKER Homeware™ products are to be free from defects in
material and workmanship under normal non-commercial, household use, when operated and cared for in accordance
with the Manufacturer’s written instructions provided.
THE LIMITED LIFETIME WARRANTY (“WARRANTY”) DOES NOT COVER: Any damage caused by
accident, misuse or abuse, including without limitation, damage caused by overheating, improper cleaning, neglect,
alteration, fire, theft, non-recommended oven use and does not apply to minor imperfections, scratches, stains,
discoloration, surface markings as a result of shipping or other damage to external or internal surfaces which does not
impair the utility and/or functionality of the cookware.
TO OBTAIN SERVICE: If service should be necessary, you should contact MAKER Homeware™, (A Division of
IRIS USA, Inc.) Customer Service (“Customer Service”) at 1-844-220-6441 to obtain a return authorization number
(“RA Number”). Once you have received the RA Number, you may then return the properly packaged product(s),
(using adequate packing and shipping material to prevent damage in transit), with postage prepaid along with name,
address, telephone number, model number and proof of date of purchase (a copy of the receipt) and a detailed
description of the claimed defect. This warranty shall not cover any damage incurred to the products during transit to
Customer Service. You shall have the obligation and responsibility to: pay for all services and parts not covered by the
warranty.
MANUFACTURER’S OBLIGATION:
The Warranty may not be altered, expanded, extended, revised or varied except by written instrument executed by the
Manufacturer.
THE MANUFACTURER’S LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR
REPLACEMENT OF THE DEFECTIVE PRODUCT(S) AT THE MANUFACTURER’S SOLE AND EXCLUSIVE
OPTION. THE MANUFACTURER WILL REPLACE ANY ITEM FOUND TO BE DEFECTIVE IN MATERIAL OR
WORKMANSHIP WITH THE MOST COMPARABLE CURRENT ITEM. MAKER HOMEWARE™ DOES NOT
ACCEPT SPECIAL REQUESTS, NOR DO WE HAVE THE ABILITY TO UPGRADE IN EXCHANGE FOR MONEY.
THE MANUFACTURER SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, WHETHER DIRECT OR INDIRECT. THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND
NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE ARE MADE WITH RESPECT TO THE
PRODUCTS.
Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation
exclusions may not apply. This Warranty gives specific legal rights, and there may also be other rights which vary from
state to state.
DISCONTINUED ITEM RETURNED:
If the item returned is discontinued and is no longer available, MAKER Homeware™ will automatically replace your
item with the most comparable item currently manufactured.
CALIFORNIA RESIDENTS ONLY: California residents need only supply proof of purchase and should call 1-844-
220-6441 for shipping instructions. California law provides that for In-Warranty Service, California residents have the
option of returning a nonconforming product (a) to the store where it was purchased or (b) to another retail store
which sells MAKER Homeware™ products of the same type.
The retail store shall then, at its choice, either repair the product, refer the consumer to an independent repair facility,
replace the product, or refund the purchase price less the amount directly attributable to the consumer’s prior usage of
the product. If the above two options do not result in the appropriate relief to the consumer, the consumer may then
take the product to an independent repair facility if service or repair can be economically accomplished.* MAKER
Homeware™, A Division of IRIS USA, Inc., and not the consumer, will be responsible for the reasonable cost of such
service, repair, replacement or refund for nonconforming products under warranty.
*California residents may also, according to their preference, return nonconforming products directly to MAKER
Homeware™, A Division of IRIS USA, Inc. for repair, or if necessary, replacement, by calling our Customer Service
Department toll-free at 1-800-320-4747. MAKER Homeware™, A Division of IRIS USA, Inc. will be responsible for
the cost of the repair, replacement, and shipping and handling for such nonconforming products under warranty.
Attn: Customer Service Department
MAKER Homeware™, A Division of IRIS USA, Inc.
11111 80th Avenue
Pleasant Prairie, WI 53158
©2015 IRIS USA, Inc. All rights reserved.
MAKER Homeware™ is the trademark of IRIS USA, Inc.