Warranty

Flooring Warranty
Bamboo Flooring
Warranty
Manufacturing Defects. We warrant that this product is
free from manufacturing defects, and will replace or
repair any defective planks beyond standard 5% waste
factor at no cost to you, subject to the provisions in this
document.
Lifetime Exclusive Structural Warranty. We will
replace or refund any defective plank that delaminates
(separates due to poor bonding) beyond standard 5%
waste factor at no cost to you for as long as you own
your home, subject to the provisions in this document.
30-Year Residential/5- Year Light
Commercial Warranty:
No Wear-Through Warranty. Factory applied
aluminum oxide finish will not wear through for 30 years
after date of purchase under normal residential traffic
conditions, 5 years under light commercial conditions.
We will replace or repair worn planks beyond standard
5% waste factor at no cost to you when installed as an
interior residential floor, subject to the provisions in this
document.
To receive replacement planks, defective material must
be confirmed and reported in writing to the retailer from
which flooring was purchased within the applicable
warranty period. Scope of labor liability: Under the
following guidelines, reasonable labor charges to
replace defective planks will be reimbursed through
Wellmade; if the original floors were installed by a
professional flooring contractor (receipt/payment of
installation is required).
Within One Year: 100 percent of reasonable labor
Within Three Years: 50 percent of reasonable labor
After Three Years: No labor reimbursement
Provisions
This Warranty is non-transferable, and applies to the
original purchaser when purchased from an authorized
dealer. Proof of purchase required. In all cases, we
reserve the right to inspect the flooring and to remove a
sample for analysis, if necessary. We also reserve the
right to accept or deny any labor charges, if flooring is
not installed by a professional wood flooring installer.
THIS WARRANTY DOES NOT COVER DAMAGE
OR DEFECTS RESULTING FROM OR IN ANY WAY
ATTRIBUTABLE TO:
1. The installation or suitability for installation. All
warranties regarding installation or suitability for
installation are the responsibility of the installer
and/or your dealer.
2. Minor shading variances, color or texture
differences not represented in dealer showroom
samples.
3. Obvious defects or shading issues once they are
installed. It is the responsibility of the installer to
inspect the flooring prior to installation.
4. Improper storage, handling, or acclimation of
the bamboo flooring.
5. Scratching, denting, fading, squeaking, or loss
of gloss over time. All wood flooring will scratch,
dent, or lose gloss over time.
6. Moisture problems such as: sub-floor moisture,
plumbing leaks, wet mopping, liquid spills, flooding,
and etc.
7. Damage from fire, burns, or intentional abuse.
8. Settlement or movement of the structure (sub-
floor or floor joists) to which the flooring is
attached.
9. Variations in color, grain, and markings that
exist in the flooring when new, or that develop over
time due to sunlight or other UV exposure or aging.
10. Staining from non-consumable food and drink
items.
11. Damage caused by vacuum cleaner beater bar.
12. Indentations or damage caused by improper
rolling loads, castor wheels, chairs or other furniture
without proper floor protectors.
13. Excessive swelling and/or shrinkage or other
movement, such as cupping or delamination in the
flooring caused by a change in the moisture
content due to extreme dryness or humidity which
12/10/14 phone [phone] fax [phone]