Warranty

Flooring Warranty
phone [phone] fax [phone]/2009
Solid Bamboo and Engineered
Flooring Warranty
Manufacturing Defects. We warrant that this product
is free from manufacturing defects, and will replace or
refund any defective planks beyond standard 5% waste
factor at no cost to you, subject to the provisions in
this document.
Lifetime Exclusive Structural Warranty. We will
replace or refund any defective plank that delaminates
(separates due to poor bonding) beyond standard 5%
waste factor at no cost to you for as long as you own
your home, subject to the provisions in this document.
HardMax 30-Year Residential:*
No wear-through Warranty. Factory applied Hardmax
aluminum oxide finish will not wear through for 30 years
after date of purchase. We will replace or refund worn
planks beyond standard 5% waste factor at no cost to
you when installed as an interior residential floor, subject
to the provisions in this document. Hardmax finishes
also carry a 5-year light commercial warranty.
*Standard aluminum oxide finish is warranted for 25
years. Eco-Wood Printed Bamboo is also warranted for
25 years.
Provisions
This Warranty is non-transferable, and applies to the
original purchaser when purchased from an authorized
dealer. Proof of purchase required. In all cases,
Wellmade
®
reserves the right to inspect the flooring and
to remove a sample for analysis, if necessary.
THIS WARRANTY DOES NOT COVER DAMAGE
OR DEFECTS RESULTING FROM OR IN ANY WAY
ATTRIBUTABLE TO:
1. The installation or suitability for installation. All
warranties regarding installation or suitability for
installation are the responsibility of the installer and/or
your dealer.
2. Obvious defects or shading issues once they are
installed. It is the responsibility of the installer to inspect
the flooring prior to installation.
3. Improper storage, handling, or acclimation of the
bamboo or engineered flooring.
4. Scratching, denting, fading, or loss of gloss over
time. All wood flooring will scratch, dent, or lose gloss
over time.
5. Moisture problems such as: sub-floor moisture,
plumbing leaks, wet mopping, liquid spills, flooding,
and etc.
6. Settlement or movement of the structure (sub-floor
or floor joists) to which the flooring is attached.
7. Variations in color, grain, and markings that exist in
the flooring when new, or that develop over time due to
sunlight or other UV exposure or aging.
8. Excessive swelling and/or shrinkage or other
movement, such as cupping or delamination in the
flooring caused by a change in the moisture content
due to extreme dryness or humidity which is outside the
recommended 35% - 65% relative humidity range to be
maintained for this product.
NOTES: Like all wood flooring, this flooring can be
scratched, dented, lose gloss over time, or fade due
to exposure to direct sunlight. Please keep in mind
that pets, grit, and some children’s toys can scratch
your floor. Use furniture pads under heavy furniture
to spread the load over a larger area; use felt or
other soft protectors under chair legs; small area
rugs are helpful for removing grit from shoes (both
inside and outside), and protecting areas in front
of sinks, stoves, and other areas that are subject to
higher traffic or pivotal loads. Never push or pull
heavy furniture or appliances across the floor. In
addition, it is considered normal for all wood flooring
to expand or contract with humidity changes, this
means gaps may appear between the planks during
times of very low humidity.
This writing is the complete and exclusive statement
of the Warranty, and is in lieu of all other expressed,
implied, and/or statutory warranties. We assume
no liability for incidental or consequential damages.
The sole remedy provided herein at our discretion,
is the repair, refinish, replacement, or refund for
defective products. Some states do not allow the
exclusion or limitation of incidental or consequential
damages, so the above limitations may not apply
to you.