Operator's Manual

60
15 Repair Services
If you need assistance with your firearm, please call:
Tel: [phone], Monday through Friday, 8:00AM to 4:00PM US
Eastern time and ask to speak to Customer Service. If it is determined
that shipment of your firearm to IWI US, or an authorized IWI US, Inc.
Service Center is warranted, please prepare and ship as follows:
1. Request a Return Authorization number (RA#) from the IWI US, Inc.
Customer Service Representative. Please note that IWI US, Inc. will
refuse return/repair shipments without a RA#.
2. Record the serial number of your firearm before packing and shipping.
3. Check to make sure your firearm is unloaded.
4. Remove all accessories from the firearm to prevent loss or damage.
IWI US, Inc. will not be responsible for any loss or damage to non-IWI
US, Inc. firearms or accessories.
5. Pack your firearm in the original box. If the original box is not
available, pack your firearm in a box that will protect it from any
handling and/or shipping damage. Be sure that there are no markings
and/or words on the outside of the box that indicate there is a
firearm inside the box. This will help to deter theft of the firearm
while in-transit to IWI US, Inc.
6. Enclose a letter with the firearm detailing the model name and serial
number of your firearm along with a full description of the problem.
Be sure to include your full name and street address city and state,
including zip code, daytime telephone number and email address.
Ship your firearm by UPS, FedEx or USPS (US Postal Service). IWI US,
Inc. is not responsible for damage or loss during shipment, so you may
elect to purchase insurance from the carrier. Ship to the following
address: