User's Manual

—Consult the dealer or an experienced radio/TV technician for help.
8 FAQ and Solutions
Before contacting your after-sales services provider, please conduct some simple
inspections as below. In this way, you may save unnecessary maintenance time
and costs
FAQ Causes and solutions
Unable to
boot up
 Ensure you have pressed and held the power on key for at least
1 second;
 Check the battery for proper connection. Dissemble and reinstall
the battery, and then try to restart the phone；
 Check whether the battery power has been used up. Please
re-charge your battery.
Access to
network
failed
 For weak signal, move to another place and retry;
 Out of reach of the network service provider;
 SIM card is inactive. Contact your network service provider.
Display
information
during
startup
 Check the SIM card to see if the SIM card is correctly installed;

A
utomatic lock function is checked. Enter the phone lock
password before use;
 The PIN code is displayed. The PIN function has been checked.
Enter the PIN code each time when the phone is started up; (For
the first use, enter the PIN code provided with the SIM card)
 Enter PUK code: If wrong PIN codes are entered for three times
consecutively, the mobile phone will be locked. In this case,
input the PUK code provided by the network service provider.
Poor voice
quality
 Please check whether the volume control is suitable;
 When the phone is used in places with poor
telecommunications, such as high rises or basement, the radio
wave cannot be transmitted efficiently;
 When you use the phone in the rush hour of calls, line
congestion will disable calls.
Shorter
standby
time
 The standby time is associated with the network system setup.
In this case, you are possibly in place with poor communication.
When the signal is not available, the phone will continue to
search for the base station. This will consume a lot of battery
power, making standby time much shorter. To continue to use,
move to a place with strong signal, or shut down the phone
temporarily;
 Replace the battery with a new battery.
SIM card
error
 If the metal surface of the SIM card is dirty, clean the metal
contact with a clean piece of cloth;
 SIM card has not been properly installed;
 If SIM card is damaged, contact your network service provider.