User's Guide

12
Troubleshooting
If you have a problem with your radio, review the appropriate troubleshooting steps listed in
the following table. If the problem remains unresolved, contact an Itron customer service
representative (e-mail: [e-mail]; phone: [phone]).
Issue and Solution Table
Issue Possible Solutions
Battery does not charge
(portable IMR)
■ Ensure the USB charger adapter is USB 2.0 compliant. Itron recommends
using only the supplied adaptor.
■ Make sure the USB ports on the IMR and adapter are clean and free of dirt or
other contaminants.
■ If charging from a PC through the USB cable, try a different USB port on the
PC. The port may be bad or incapable of providing sufficient current for
charging.
■ Try a different AC outlet.
■ If the previous troubleshooting suggestions do not solve the issue, replace
the battery.
Radio does not remain
on or battery does not
charge (IMR-FT)
■ Make sure the DC power connector is securely seated in the IMR-FT charge
base.
■ Make sure +12V DC vehicle power is being supplied to the vehicle accessory
adapter or fuse block where the power cable is connected.
■ Check that the five amp fuse supplying the accessory adapter or power cable
is not blown.
■ If you are using the vehicle accessory adapter, make sure the plug stays
seated in the 12V DC vehicle accessory jack. If it does not, try a different 12V
accessory jack or change to a hard wired cable installation.
■ If the previous troubleshooting suggestions do not solve the issue, replace
the battery.
Battery power drains
quickly
■ Make sure the battery indicates a full charge following an overnight charge
(see
LED Status Indicators
).
■ If the IMR has been in a hot vehicle or in full sun, change location and allow it
to cool down.
■ If the previous troubleshooting suggestions do not solve the issue, replace
the battery.
Table 7
19 October 2021 815-0410-00 REV 001 46