User's Guide

Issue Possible Solutions
USB connection
problems
■ If using Windows 7 or 8, install the
Itron Mobile Radio USB drivers for
Windows 7 & 8
available for download from
https://access.itron.com
.
■ Inspect the radio and PC USB ports for damage, dirt, or other contaminants.
■ Inspect the USB cable and connectors for damage, dirt, or other
contaminants.
■ Ensure the USB cable is USB 2.0 compliant. Itron recommends using only
the supplied cables.
Bluetooth connection
problems
■ See your application’s user guide for setup information.
■ Ensure that the portable IMR and PC are near each other and the signal is
not blocked.
Radio will not turn off
Radio will not turn on
■ Disconnect the radio from external power sources and press the button firmly
for six seconds. This will force the radio to reset.
Table 7(continued)
Radio Readings Tips
The Itron Mobile Radio is used to receive the radio signals from ERT module equipped
meters. To maximize the radio performance, consider the following factors when collecting
data.
■
Absorption. Conductive material such as steel, metallic pipe and siding, and tree leaves
and branches absorb more of a radio signal than concrete, bricks, sheet rock, plastic, and
wood. Due to absorption, you may have shorter readability distances in industrial or
business areas than in residential areas.
■
Shielding. When conductive materials are close together, as in metal partitions or narrow-
mesh fencing, they act as a shield and absorb the entire radio signal. Move a short
distance away from conductive material so the ERT module signal is not shielded. Keep
moving to assist in receiving signals that may be shielded. Metalized fabrics should not be
worn over the radio as they may severely reduce reading success.
■
Reflection. Radio signals can be reflected by some of the same types of conductive
material that absorb them. Move a short distance away from the reflective material to find
the direct ERT module signal or a strong reflected signal. Keep moving to assist in
receiving signals that may be reflected.
■
Interference. Radio signals may be interfered with by noise emanating from other sources
of radio signals operating at similar frequencies. This can affect readability. Common
sources of noise may be security systems, intercoms, or paging systems. Move to a
location where the effect of the noise is minimized.
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Itron Mobile Radio User Guide Chapter 12 Troubleshooting