Warranty Guide

Residential Warranty Lowes 2013062013 Page 1 of 2
LIMITED WARRANTY PERIODS
10 YEARS: Axis, Illusions
15 YEARS: Inspire
20 YEARS: Noble, Majestic, Planet
25 YEARS: Winner
For the designated warranty period outlined above your
floor will not:
 Contain manufacturing defects
 Contract, expand, curl, crack, rip, tear, or gouge
from normal household use and proper
maintenance*
 Discolor from moisture
 Be affected by mold, mildew and/or alkaline**
 Permanently stain from common household
products
 Permanently stain or yellow from traffic stains
 Permanently scuff from shoe soles.
 Wear through the wear layer under normal
household conditions and proper
maintenance***
WHAT IS NOT COVERED BY THIS WARRANTY?
This warranty is valid for first quality articles
only.
Loose lay installations of more than 25 square
yards are not covered by this warranty.
Improper installation:
Installation errors should be addressed with
your installer. Material installed not in
accordance with IVC recommended guidelines,
including any and all problems caused by the
use of non-recommended adhesive, seam
sealer, underlayment and/or improper
preparation of the substrate are not
warranted.****
Floors installed with obvious visible defects are
excluded from labor reimbursement. Inspection
of material prior to installation is recommended.
IVC will not pay labor costs to repair or replace
material with defects that were apparent before
or noticed at the end of an installation.
Installation errors should be addressed with
your installer.
Improper maintenance or floor care, including,
but not limited to, damage caused by steam
mops.
Damage resulting from neglect or misuse by
strong detergents, chemicals and corrosive
substances or stains from paints, mats,
fertilizers or other similar materials.
Minor color, shade or texture variations
between actual installed material and product
samples and / or brochures.
Damage caused by moving appliances or
heavy furniture without protecting the floor.
When moving appliances, heavy furniture, or
other heavy objects, place a sheet of plywood
on the floor and “walk” the appliance across it.
Furniture glides are also an acceptable method
of moving appliances, heavy furniture, or other
heavy objects. Always protect floor by using
plywood runways, even when using an
appliance dolly or even if the heavy object is
equipped with wheels or rollers.
Damage resulting from accidents, casualty
events, abuse or improper usage. Accidents,
abuse and improper usage are defined as, but
are not limited to: damage caused by casters
on furniture, rotating beater bars on vacuum
cleaners, burns, cuts, dropping heavy / sharp
objects, appliance or plumbing leaks, damage
caused by steam mops, and damage caused
by pets, etc. Accidents, abuse and improper
usage also include damage caused by narrow
or spike heels, cleats, or boots, as well as
damage resulting from unprotected furniture
legs. Support furniture with wide-bearing non-
staining floor protectors. Ideally, protectors
should be at least one inch in diameter (the
heavier the item the wider the floor protector
should be), made of non-pigmented hard
plastic and should rest flat on the floor. Use of
non-staining felt protectors is also acceptable.
Fading, discoloration, or other damage due to
excessive temperatures or sunlight. Radiant
heat must not exceed 86 degrees.
Problems or damage due to excessive
moisture or hydrostatic pressure from the
subfloor.
Discoloration caused by use of latex or rubber-
backed floor mats.
Discoloration caused by asphalt.
RESIDENTIAL WARRANTY SYSTEM