Warranty Guide

6
IVC US Residential Warranty Details
What is NOT Covered by this Warranty
1. Product sold by the manufacturer as other than “first quality.”
2. Loose lay installation of more than 25 square yards and no more than one seam.
3. Improper Installation:
Material installed not in accordance with IVC US Residential Installation Guide*, including any
and all problems caused by the use of non-recommended adhesive or seam bonds/sealer, underlayment and/or
preparation of the substrate are not warranted. Installation errors are not manufacturing related conditions. IVC US
does not warrant installer workmanship.
4. IVC US will not pay for labor costs to repair or replace material with visible conditions that were apparent before
installation.
5. Improper maintenance, which results in loss of gloss or buildup of a dulling film.
6. Damage resulting from neglect or misuse of strong detergents, chemicals, corrosives; including but not limited to stains
from paints, dyes, mats, fertilizers or other similar materials.
7. Damage caused by moving appliances or heavy furniture without protecting the floor. (Always protect floor by using
plywood or hard board runways when moving heavy objects and also when using an appliance dolly, heavy objects
equipped with wheels or rollers, including two and four wheel carts etc.)
8. Damage resulting from accidents, casualty events, abuse or improper usage (including pet related damage, including
chewing, digging, clawing, etc.). Accidents, abuse and improper usage are defined as, but are not limited to damage
caused by: casters* on furniture, rotating beater bars on vacuum cleaners, burns, cuts, impact from heavy and sharp
objects, narrow or spike heels, cleats, etc., as well as, damage resulting from unprotected furniture legs.
9. Damage caused by rolling loads or wheel chairs (motorized and non-motorized).
10. Damage caused by appliance or plumbing leaks.
11. Fading, discoloration, or other damage due to excessive temperatures or sunlight. Radiant heat must not exceed 85° F
(29°C) and be approved by the manufacturer for the use of their product with resilient vinyl flooring applications.
12. Problems or damage due to excessive moisture or hydrostatic pressure from the sub-floor including pH levels outside
the IVC US Residential Installation Guidelines.**
13. Discoloration caused by use of latex or rubber-backed floor mats. Note that some synthetic backed carpets contain
latex in the manufacturing process that may discolor your vinyl. Always use mats marked as “non-staining.”
14. Damage caused by remodel or construction related activities.
15. Discoloration caused by asphalt walk off traffic on products without a polyurethane lacquer (these products will not be
warranted under our Yellowing Stain Resistant Warranty).
16. Discoloration caused by wheeled traffic.
17. Discoloration caused by rubber pads, rubber wheels, rubber tires, rubber rollers, automotive tires, etc.
18. Flooring installed on stairs is excluded from warranty coverage.
19. Installation of residential product in a commercial environment. IVC US recommends installation of commercially
warranted product only in commercial settings.
* IVC US does not recommend the use of casters on any flooring without appropriate chair pads.
** The installation manual is reviewed on a regular basis, and floors must be installed according to the recommendations that are current
and available at the time of installation.
This document is reviewed on an ongoing basis.
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