Warranty Guide

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IVC US How to File a Claim
How to File a Claim
If you find a defect or other matter covered by any of the limited warranties described previously, promptly
notify the retailer who sold you the floor covering material. The retailer will review and if necessary file a claim
with IVC US and help you answer any questions you may have.
After a warranty claim is properly filed, IVC’s service coordinator will designate a representative to evaluate the
warranty claim. This warranty is conditioned upon your reasonable cooperation with IVC and its service
coordinator and representative in the evaluation of your warranty claim and the implementation of any remedy.
Proof of your purchase in the form of a bill, invoice or statement from your IVC retailer that shows the date and
price you paid for the vinyl flooring (including labor).
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This document is reviewed on an ongoing basis.