Warranty Guide

IVC US Residential Warranty Details

Warranty Remedy

If your IVC US floor fails to perform as stated in the applicable IVC US General Residential Limited Warranty, IVC US will

determine whether it will assist in the repair of the defective area or supply new IVC US material of the same color, design

or grade if available. If unavailable or discontinued, IVC US reserves the right to select and supply similar IVC US material.

At times, it may be necessary to contract a Certified Inspector to determine unknown causes; IVC US reserves the right to

determine if this action is necessary or not.

If IVC US authorizes repairs or replacement of a section as a result of a warranty claim, you will be required to clear

any items placed over the affected area subsequent to the original installation. IVC US will not credit or reimburse cost

associated with the removal of those items.

IVC US will reimburse reasonable labor costs (up to 100%) based on a detailed statement if professional installation

was paid for when the original floor was installed for years 1 and 2. For years 3 through 5, 50% of reasonable labor

costs will be reimbursed if professional installation was paid for when the original floor was installed. After 5 years,

there will be no reimbursement for installation labor.

Labor reimbursement will not be considered for installations not adhering to the IVC US Residential Installation Guide*.

4. Warranty coverage for a replacement floor will be limited to the remaining portion of the original warranty.

If there is a question as to what is considered “reasonable cost,” please call IVC US at 888-225-8287 and ask for our

Claims Department.

Consequential or Incidental Damages

IVC US EXCLUDES AND WILL NOT PAY CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER THESE LIMITED

WARRANTIES. By this we mean that IVC US will not credit or pay for any loss, expense, or damage other than to the

flooring itself that may result from a manufacturing related defects in the flooring. Some examples of consequential or

incidental damages are: replacement of subfloors or underlayments, trim moldings, disconnecting / reconnecting

appliances or fixtures as well as moving of furniture.

NOTE: If your floor is replaced because of discoloration due to “bottom up staining,” mold or mildew growth or asphalt /

non-asphalt tracking**, this is considered a site-related condition and the replacement floor will not be warranted against

future discoloration or staining.

THERE ARE NO WARRANTIES BEYOND THIS EXPRESSED WARRANTY. ALL OTHER WARRANTIES INCLUDING

IMPLIED WARRANTIES, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, ARE

EXCLUDED. PLEASE NOTE: SOME STATES AND PROVIDENCES DO NOT ALLOW EXCLUSIONS OR LIMITATIONS

ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO

YOU.

For details on how to file a claim, please refer to our “How to File a Claim”(p.22) section.

* The installation manual is reviewed on a regular basis, and floors must be installed according to the recommendations that are current

and available at the time of installation.

** IVC US recommends non-asphalt sealers to help avoid walk off staining.

This document is reviewed on an ongoing basis.

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