Warranty Guide

5
IVC US General Residential Limited Warranty
Conditions & Owner Obligations
These warranties only extend to the original end user and are not transferable.
In order to maintain and protect your coverage under the terms of these warranties, it is the Home Owner’s
obligation to adhere to the following:
1. Know which warranties apply to your particular vinyl flooring.
2. Keep proof of your purchase in the form of a bill, invoice or statement from your IVC retailer that shows the date
and price you paid for the vinyl flooring (including labor).
3. Understand that IVC US warrants the first quality products ― which are used only for recommended Residential
use*―will perform properly for the stated warranty period when installed in accordance with IVC US Residential
Installation Guide over approved substrates and underlayments and using the recommended adhesives and
seam bonds/sealers. The warranty period, when valid, begins on the date of the original installation.
•
Residential use is defined as: use in living space environments (which do not have light or heavy
commercial traffic) including all areas of owner-occupied residence. If there is a question as to the type of
use that is considered “residential,” please contact your IVC US representative prior to purchase and
installation. PLEASE NOTE that Residential warranty exclusions with respect to caster and rolling loads
due to the unusual characteristics of this type of wheel traffic.
4. Use IVC recommended adhesives and seam bonds/sealers when installing vinyl flooring, including IVC FLEX-
TECH pressure sensitive adhesive, IVC iGrip Permanent Adhesive for Sheet Vinyl and IVC FLEX-SEAM
premium seam bond. Approved secondary alternatives include: Taylor 2037 and Henry© 650 R adhesives for
releasable installations; Taylor 2091 (commercial) Henry© 650 P for permanent installations; and Taylor 2062
seam sealer.
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NOTE: If you elect to permanently install your IVC flooring using IVC iGrip permanent adhesive for sheet
vinyl as opposed to using pressure sensitive adhesive for a residential, releasable installation, please be
advised that labor rates exceeding residential releasable removal and underlayment will not be covered.
•
NEW CONSTRUCTION JOBS, however, must be permanently installed using iGrip Permanent Adhesive
for Sheet Vinyl, or a recommended permanent adhesive alternative if iGrip is unavailable.
•
COLD CRACK WARRANTY JOBS, however, must be permanently installed using iGrip Permanent
Adhesive for Sheet Vinyl, or a recommended permanent adhesive alternative if iGrip is unavailable. Loose
lay installation is also acceptable up to 25 square yards and no more than 1 seam.
5. Ensure vinyl flooring is installed in an environment that maintains a temperature range for 24 hours between 65°
and 85° Fahrenheit (18° and 29° Celsius) before, during and after installation.
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IVC US Sheet Vinyl Residential Products are warranted to be used in 3 Season Rooms and must be
permanently installed using iGrip Permanent Adhesive for Sheet Vinyl or a recommended permanent
adhesive alternative if iGrip is unavailable. During installation, the flooring, adhesive and the environment
it is to be installed must have a set time of 72 hours and must maintain a temperature range between 65°
and 85° Fahrenheit (18° and 29° Celsius) before, during and after installation.
•
NOTE: 3 Season Rooms must be enclosed with no exposure to the elements or direct sunlight. If the 3
Season Room does not meet these requirements, it will void the warranty.
6. Inspect flooring material prior to installation for any imperfections or manufacturing related defects. IVC US
floorings receive extensive testing and visual examination in an attempt to assure your shipped floor is always first
quality. It is the responsibility of the installer/end user to confirm the received material is free of any obvious visible
conditions that may be detrimental to the appearance and/or performance of the product.
•
Minor color, shade and/or texture variations are normal. Any variances between actual materials, product
samples and/or brochures should be addressed with your retailer prior to installation. If the retailer
determines the condition “unacceptable,” the manufacturer should be informed immediately.
7. Support furniture with wide, weight-bearing, smooth non-staining plastic floor protectors or non-staining felt pads.
The protectors/pads should be at least one inch in diameter and rest flat on the floor. The heavier the item, the
wider the floor protector should be. Felt pads should be inspected periodically and maintained with respect to the
amount of foot traffic to remove imbedded material to avoid abrasion. Make sure any metal protectors are rust
proof. Replace narrow dome furniture rests with the appropriate width, weight-bearing flooring protectors.
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Chair mats designed for hard surface floors are required under all chairs and stools with casters.
8. Perform proper cleaning and maintenance regularly and as needed. See Residential Care and Maintenance
guidelines (p.20) for details.
This document is reviewed on an ongoing basis.
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