Warranty

Residential Sheet Vinyl Warranty Details
14. Damage caused by remodel or construction related activities.
15. Discoloration caused by wheeled trafc.
16. Discoloration caused by rubber pads, rubber wheels, rubber tires, rubber rollers, automotive tires, etc.
17. Flooring installed on stairs is excluded from warranty coverage.
18. Installation of residential product in a commercial environment. Mohawk recommends installation of
commercially warranted product only in commercial settings.
* Mohawk does not recommend the use of casters on any ooring without appropriate chair pads.
** The installation manual is reviewed on a regular basis, and oors must be installed according to the
recommendations that are current and available at the time of installation.
Warranty Remedy
If your oor fails to perform as stated in the applicable General Residential Limited Warranty, will determine whether
it will assist in the repair of the defective area or supply new Mohawk material of the same color, design or grade if
available. If unavailable or discontinued, Mohawk reserves the right to select and supply similar Mohawk material. At
times, it may be necessary to contract a Certied Inspector to determine unknown causes; Mohawk reserves the right
to determine if this action is necessary or not.
1. If Mohawk authorizes repairs or replacement of a section as a result of a warranty claim, you will be required to
clear any items placed over the affected area subsequent to the original installation. Mohawk will not credit or
reimburse cost associated with the removal of those items.
2. Mohawk will reimburse reasonable labor costs (up to 100%) based on a detailed statement if professional
installation was paid for when the original oor was installed for years 1 and 2. For years 3 through 5, 50% of
reasonable labor costs will be reimbursed if professional installation was paid for when the original oor was
installed. After 5 years, there will be no reimbursement for installation labor.
3. Labor reimbursement will not be considered for installations not adhering to the Mohawk Residential
Installation Guide*.
4. Warranty coverage for a replacement oor will be limited to the remaining portion of the original warranty.
If there is a question as to what is considered “reasonable cost,” please call Mohawk at 888-225-8287 and ask for our
Claims Department.
Consequential or Incidental Damages
MOHAWK EXCLUDES AND WILL NOT PAY CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER THESE
LIMITED WARRANTIES. By this we mean that Mohawk will not credit or pay for any loss, expense, or damage other
than to the ooring itself that may result from a manufacturing related defects in the ooring. Some examples of
consequential or incidental damages are: replacement of suboors or underlayments, trim moldings, disconnecting /
reconnecting appliances or xtures as well as moving of furniture.
NOTE: If your oor is replaced because of discoloration due to “bottom up staining,” mold or mildew growth or asphalt
/ non-asphalt tracking**, this is considered a site-related condition and the replacement oor will not be warranted
against future discoloration or staining.
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This document is reviewed on an ongoing basis.
06/01/18