Warranty

SPLASHBACK TILE
WARRANTY DOCUMENT
3. The customer is responsible to pay for return shipping. You can choose any carrier you'd like.
4. The following items are final sale and can not be returned: samples, grouts, clearance items, and
custom orders (yeah, we do those).
5. All returns must be in their original packaging and in the condition in which they were received.
Credit will not be issued for any items returned to us broken. It is imperative that the returned boxes
are packaged well - our products are extremely fragile.
6. Once we receive your return, your refund will be processed within 7 business days.
FAQs
I received damaged tiles
Although we pack our orders as best as we can using the most modern packing technology, there does
come the rare occasion that some tiles may break. We will do whatever we can to leave you satisfied.
If you still feel that your damaged tiles cannot be used, please email [e-mail] as soon
as possible. Your email must include:
1. your order number.
2. the amount of sheets damaged.
3. pictures of any damages.
4. any other relevant information (exterior damage to boxes, were the boxes packed horizontally or
vertically, etc).
After we receive these photos and analyze the damage, we will either send out replacement sheets as
quickly as we can or issue you a refund for those damaged sheets.
PLEASE NOTE THAT ANY DAMAGES MUST BE REPORTED WITHIN 7 DAYS OF DELIVERY DATE IN ORDER TO
RECEIVE ANY CREDIT.
I received my order but there are products missing.
Be sure that all of the items in your order have shipped already. If you order displays your Package
Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your
packages each show a status of "delivered", please contact customer service for assistance.
When will my refund appear on my account?
Refunds for returns are issued 7-10 days after the items are received by our warehouses.