Warranty Information

Ivy Hill Tile

Fast Free Shipping

When you order from Ivy Hill Tile, you're ordering from the source, so most products are in stock

and ready to ship to your doorstep, absolutely free. Our lightning fast shipping means you should

expect to receive your order within 7-10 days. Need it sooner? Expedited shipping opons are

available at checkout.

And did we menon that shipping is FREE, whether you're ordering one sample or a truckload of

les? There's also zero sales tax (except in NY), so the price you see for the les is the price you'll

pay.

365 Day Return

Order too many les, or not 100% sased with your purchase? No problem. Ivy Hill Tile is happy

to accept returns within 365 days of your order.

Please read the following informaon carefully.

You must request an RMA form by emailing Help@ivyhillle.com. Returns will not be accepted

without the form. Include in your request the following informaon:

A. Your order number.

B. The amount of sheets (or square feet) of le you are returning.

C. The reason for your return. You will receive a pre-lled RMA form within 2 business days of

subming your request.

2. In order for us to connue to be able to oer free shipping, a 15% restocking fee is assessed on

all returns.

3. The customer is responsible to pay for return shipping. You can choose any carrier you'd like.

4. The following items are nal sale and cannot be returned: samples, grouts, clearance items, and

custom orders (yeah, we do those).

5. All returns must be in their original packaging and in the condion in which they were received.

Credit will not be issued for any items returned to us broken. It is imperave that the returned

boxes are packaged well - our products are extremely fragile.

6. Once we receive your return, your refund will be processed within 7 business days.