Warranty

IVT_WAR_010113
20-Year Limited Warranty
Poly-Wood, Inc., (hereinafter “Poly-Wood”), warranties to the original
purchaser (“Purchaser”) that, for a period of twenty (20) years for residential
use and one (1) year for commercial use from the date of original purchase,
under normal use and service conditions, Ivy Terrace™ brand high-density
polyethylene (HDPE) products shall be free from material defects, and shall not
splinter, crack, chip, peel, rot, or suffer structural damage from insect
infestation. Further, Poly-Wood warranties that for a period of 30-days from
date of purchase all Ivy Terrace products shall be free from defects related to
workmanship.
Aluminum Frames:
• Welds and joints are warranted to not break or crack for 5 years of
residential use, 1 year of commercial use
• Powder coat finish is warranted to not peel for 5 years of residential
use, 1 year of commercial use
Steel Frames:
• Welds and joints are warranted to not break or crack for 5 years of
residential use, 1 year of commercial use
• Powder coat finish is warranted to not peel for 90 days of use
Hardware:
• Hardware used in production or assembly of Ivy Terrace products is
warranted to not break for 5 years of residential use, 1 year of
commercial use
The following items are specifically excluded from the Ivy Terrace limited
warranty. Poly-Wood shall not be liable for any failure, defect or damage
resulting from or connected with the following:
 Fading, color change, or color match – Ivy Terrace HDPE products are
made with UV-stabilizers to minimize fading; however, upon
exposure to the sun all colors will fade to some degree. To minimize
possible fading, cover your furniture when not in use or use a UV-
protectant
 Rust or corrosion of stainless steel or zinc coated steel hardware –
please see Cleaning/Maintenance information for details on how to
maintain your hardware
 Rust or corrosion of steel frames
 Assembly or handling of products after they leave our factory,
including any lack of performance or improper performance in any
way by the dealer or assembler
 Abnormal use of the products
 The application of paint, varnish or other coating or chemical not
approved by Poly-Wood or the application of heat or radiation from
an external source such as a barbecue grill, another appliance, fire or
reflection from windows or doors
 Any lack of compatibility between our products and any other
product not manufactured by us that causes damage to or failure of
our products
 Labor, transportation or assembly costs
 Color or pattern variance between any new replacement section or
pieces and other sections or pieces. (We reserve the right to
discontinue or modify any product line or color without notifying the
original purchaser. If the original product is not available, we retain
the right to choose to provide replacement material of equal value
or quality)
 Damage caused by, among other things, use of incompatible
accessories, intentional acts, unreasonable use, misuse, physical
abuse, vandalism, riot, insurrection or civil disorder, accidents or
corrosive atmospheres (such as those contaminated by acid rain,
harmful chemicals or vapors), or any act of God (such as fire,
flooding, hurricane, earthquake, tornado, lightning, ice, etc.),
environmental condition (such as air pollution, mold, mildew, etc.),
staining from foreign substances (such as dirt, grease, oil, etc.), or
normal weathering (defined as exposure to sunlight, weather and
atmosphere which may cause any colored surface to gradually fade,
darken, chalk, or accumulate dirt or stains)
 Assembly of hardware, accessory items or defects caused by their
assembly
Proper maintenance of your product is required to support the benefits of this
warranty. This warranty is voided in the event that there are indications of
abuse or neglect to the furniture. This warranty does not apply to normal wear
and tear effects on the furniture which are received by regular use of the
furniture.
For service under this warranty contact the Ivy Terrace retailer from whom you
purchased the product. When submitting a claim, you will be required to submit
the written description of the defect, proof of purchase receipt including the
date, and may be asked for photographs of the product to submit to Poly-
Wood. Warranty claims may be submitted by email to your Sales Rep or by fax
to [phone]. Once documentation has been received and evaluated, Poly-
Wood’s sole responsibility shall be, at its option, to repair or replace defective
component, to repair or replace defective furniture, or authorize repairs by a
third party, and the Purchaser will be notified of the solution. Should defective
product no longer be available, Poly-Wood may replace with similar product of
our choosing. All returns require a Return Merchandise Authorization prior to
being returned. Poly-Wood will provide a call tag for those items it requires be
returned under our warranty. Failure to return product via Poly-Wood’s call tag
will transfer responsibility to return product to Purchaser at their own cost. If
product is not returned within 30 days of Return Authorization, Purchaser is
responsible for all shipping charges that may apply. All returns must have the
RMA # clearly visible on outside of shipping box. Failure to return requested
defective product will result in forfeiture of any credit.
Under the Ivy Terrace warranty, replacement of defective product will require
Purchaser to pay for the replacement. Once the defective product is returned to
Poly-Wood and evaluation confirms it is defective, credit will be issued to
Purchaser. Should Purchaser return defective product to Poly-Wood prior to
shipment of replacement, any credit would be applied to replacement product.
No person or entity is authorized by Poly-Wood to make and Poly-Wood shall
not be bound by any statement or representation as to the quality or
performance of Ivy Terrace products other than as contained in this warranty.
This warranty may not be altered or amended except in a written instrument
signed by Poly-Wood and Purchaser.
UNDER NO CIRCUMSTANCES WILL POLY-WOOD BE LIABLE FOR SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER SUCH DAMAGES ARE
SOUGHT IN CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE
AND STRICT LIABILITY) OR OTHERWISE, AND POLY-WOOD’S LIABILITY WITH
RESPECT TO DEFECTIVE PRODUCTS SHALL IN NO EVENT EXCEED THE
REPLACEMENT OF SUCH PRODUCTS OR RETURN OF THE PURCHASE PRICE, AS
DESCRIBED ABOVE.
Some states do not allow the exclusions or limitations of incidental or
consequential damages, so the above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights, and you may also have other
rights that vary from state to state.
This warranty shall only be applicable and enforceable in the United States of
America and Canada.
This warranty is effective for products purchased on or after 1/1/2013