Warranty Information

Ivy Terrace Furniture
[phone] | 925A W. Brooklyn St., Syracuse, IN 46567
LIMITED RESIDENTIAL WARRANTY
EFFECTIVE 4/2/19
Poly-Wood, LLC (hereinafter “POLYWOOD”) warranties to the original
purchaser (“Purchaser”) that, for a period of twenty (20) years (except
as specified below) of residential use from the date of purchase, under
normal use and service conditions, Ivy Terrace™ furniture shall be free
from material defects, and shall not splinter, crack, chip, peel, or rot,
or suer structural damage from insect infestation.
METAL FRAMES
Welds and joints are warranted to not break or crack for five (5) years
of residential use. Powder coat finish is warranted to not peel for five (5)
years of residential use.
HARDWARE
Hardware used in production or assembly of Ivy Terrace furniture
is warranted to not break for five (5) years of residential use.
WOVEN INSERTS
Woven inserts are warranted to not fail structurally, crack, unravel,
fade excessively, or rot for five (5) years of residential use.
CUSHIONS & PILLOWS
Cushions and pillows are warranted to be free from workmanship
or material defects for thirty (30) days from purchase. The fabric on
a cushion or pillow is warranted to not tear, mildew, or fade excessively
for one (1) year from purchase.
EXCLUSIONS
The following items are specifically excluded from the Ivy Terrace limited
residential warranty. POLYWOOD shall not be liable for any failure, defect
or damage resulting from or connected with the following:
• Fading, color change or color match — POLYWOOD lumber
is made with UV-stabilizers to minimize fading; however,
upon exposure to the sun, all colors will fade to some degree.
To minimize possible fading: keep product covered, utilize
cushions where applicable, minimize direct sunlight by storing
product when not in use, or use a UV-protectant
• Color or pattern variance between any new replacement section
or pieces and other sections or pieces
• Rust or corrosion of stainless steel or zinc coated steel hardware
• Rust or corrosion of steel frames
• Assembly or handling of products after they leave our factory,
including any lack of performance or improper performance
in any way by the dealer or assembler
• Abnormal use of products
• The application of paint, varnish or other coating or chemical
not approved by POLYWOOD or the application of heat or
radiation from an external source, such as a barbecue grill,
another appliance, fire or reflection from windows or doors
• Any lack of compatibility between our products and any other
product not manufactured by us that causes damage to or failure
of our products
• Post-delivery labor, transportation or assembly costs
• Damage caused by, among other things, use of incompatible
accessories, intentional acts, unreasonable use, misuse, physical
abuse, permanent deformation or destruction by human or
animal, vandalism, riot, insurrection or civil disorder, accidents
or corrosive atmospheres (such as those contaminated by
acid rain, harmful chemicals or vapors), or any act of God
(such as fire, flooding, hurricane, earthquake, tornado, lightning,
ice, etc.), environmental condition (such as air pollution, mold,
mildew, etc.), staining from foreign substances (such as dirt,
grease, oil, etc.), or normal weathering (defined as exposure to
sunlight, weather and atmosphere which may cause any colored
surface to gradually fade, darken, chalk, or accumulate dirt
or stains)
• Assembly of hardware, accessory items, or defects caused
by their assembly
We reserve the right to discontinue or modify any product line or color
without notifying the Purchaser. If the original product is not available,
we retain the right to choose to provide replacement material of equal
value or quality.
No person or entity is authorized by POLYWOOD to make and
POLYWOOD shall not be bound by any statement or representation
as to the quality or performance of Ivy Terrace products other than as
contained in this warranty. This warranty may not be altered or amended
except in a written instrument signed by POLYWOOD and Purchaser.
Under no circumstances will POLYWOOD be liable for special,
incidental or consequential damages, whether such damages are
sought in contract, in tort (including but not limited to negligence
and strict liability) or otherwise, and POLYWOOD’s liability with respect
to defective products shall in no event exceed the replacement of such
products or return of the purchase price, as described above.
Some states do not allow the exclusions or limitations of incidental or
consequential damages, so the above limitations or exclusions may not
apply to you. This warranty gives you specific legal rights, and you may
also have other rights that vary from state to state.