User Manual
Table Of Contents
- Table of Contents
- Welcome!
- Ogo Device
- Ogo Keyboard and Key Functions
- Home Screen
- Getting Started
- My Status
- Setting Up Banner Events
- Instant Messaging (IM)
- Mailbox
- E-mail and SMS
- Contacts
- QuickText
- Settings
- Battery Charging and Low Battery Warning
- Ogo Help
- Emoticon Reference Tables—By IM Community
- Contact Profile Field Characteristics
- Important Safety Information
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Ogo Manual
15. Ogo Help
If you have questions about using Ogo, from the Home screen, select Help.
The Help screen includes two tabs: one for live support via IM, and the other for technical
support resources available by phone and for FAQ information available on the Internet.
15.1. Live Support Chat
Live Support functions as a normal chat, but you will not see the Help contact’s online status
because Help chat is always online. Your status is also always online with respect to Help
chat.
Figure 36: Live Support Chat Screen
Note:
Because online help is considered a separate community, Help chat messages do
not appear when the Ogo shortcut key is pressed. However, you will see a number indicating
new unread Help chat messages both on the Help icon on the Home screen and on the Live
Support tab of the Help screen. You will be alerted to newly received Help chat messages by
a banner.
15.2. Technical Support Information
This screen displays Ogo’s technical support phone number and Internet contact
information.
Figure 37: Technical Support Information