Jabra PRO™ 9460 Jabra PRO™ 9460 Duo Jabra PRO™ 9465 Duo Jabra PRO™ 9470 User Manual www.jabra.
Congratulations on purchasing your new Jabra PRO product. We are sure you will enjoy its wide range of features, and find the headset comfortable to wear and easy to use. Jabra PRO base features • 2.4” color touchscreen. • Desk phone and softphone (PC) connectivity. • Bluetooth® mobile phone connectivity (Jabra PRO 9465 Duo and Jabra PRO 9470 only) • Touchscreen-guided setup for desk phone, softphone (PC) and mobile phone connections. • Touchscreen call control for all connected phones.
1.1 Package Contents...................................................................................................................................6 1.2 Headset..........................................................................................................................................................7 1.3 Headset Attachments........................................................................................................................10 1.4 Base...............................
7.1 Making a Call or Ending a Call......................................................................................................28 7.2 Accepting or Rejecting an Incoming Call.............................................................................28 7.3 Adjust Headset Speaker Volume.................................................................................................29 7.4 Adjust Headset Microphone Level...........................................................................
11.6 Jabra PRO Touchscreen Base.........................................................................................................39 11.7 Jabra PRO 9465 Duo and Jabra PRO 9470 Base Bluetooth Support....................40 11.8 Materials and Allergies......................................................................................................................40 english 11.5 Jabra PRO Headset Battery................................................................................................
1. Product Overview Package Contents english 1.
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english Jabra PRO 9460 Duo and 9465 Duo headset Multi-function Button Speaker Touch Panel Recharge Contact LED Indicator Noise-cancelling Microphone Flexible Microphone Boom Arm Jabra PRO 9460, Jabra pro 9460 dUO, jabra pro 9465 DUO and jabra pro 9470 8
english Jabra PRO 9470 headset Multi-function Button Touch Panel LED Indicator Microphone Boom Arm Speaker Mount for Wearing-style Attachments Recharge Contact Noise-cancelling Microphone Jabra PRO 9460, Jabra pro 9460 dUO, jabra pro 9465 DUO and jabra pro 9470 9
Headset Attachments english 1.3 The Jabra PRO headset can be worn in the headband, earhook or neckband wearing-styles. Wearing-styles can be worn on the left or right ear, or both if using the Jabra PRO 9460 Duo and 9465 Duo headband. Regardless of wearing style, ensure the microphone is positioned close to the mouth to maximise noise-cancelling and speech quality. Attaching the Headband 1.
english Attaching the Earhook 1. Assemble the earhook wearing-style attachment for left or right ear use. If necessary, remove the earbud and replace with another size for best fit. 2. Align the headset and the earhook wearing-style attachment, as illustrated, and press firmly together until they click into place (snap-to-click). 3. Shape the earhook to fit around the ear. CLICK Attaching the Neckband (optional accessory) 1.
Base Touchscreen Headset Recharge Contact Headset Cradle english 1.
Preparing the Base 1.6 english 1.5 1. Remove the protective foil from the cradle and the touchscreen. 2. Raise the screen to the preferred angle. 3. (Optional) Rotate the cradle for left- or right-handed docking, as illustrated. Optional Accessories The following Jabra PRO accessories are available separately.
The easiest way to connect and configure your Jabra PRO product is to use the setup wizard on the touchscreen. The setup wizard will guide you through connecting and configuring the desk phone, softphone and/or mobile phone. 2.1 Connect to Power Connect the power adapter to the base 1. Plug the supplied power adapter into the port marked 2. Connect the power adapter to the mains power socket. 2.2 english 2. CONNECTING TO a phone using the setup wizard on the base.
3.1 Connect to Power Connect the power adapter to the base 1. Plug the supplied power adapter into the port marked 2. Connect the power adapter to the mains power socket. 3.2 on the base. english 3. CONNECTING TO a phone manually Dock Headset Dock the headset, as illustrated. When the headset is docked correctly the docking icon will light up, and the headset battery will begin charging, if needed. Keep the headset docked while connecting the Jabra PRO, or when not in use.
Connect to Softphone (PC) Connect the base to a PC, and configure softphone audio on the base. 1. Plug the supplied USB cable into the port marked 2. Connect the USB cable to any free USB port on the PC. 3. Download and install Jabra PC Suite from www.jabra.com/pcsuite. 4. Tap the tool icon on the touchscreen to open the settings menu, and tap Phone Settings > Connect Softphone (PC). If your softphone is not supported, select None (audio only) during the setup wizard. 5.
3.5 Select and Connect to a Desk Phone Select which desk phone you are connecting to from the following four options: Option 1 Option 3 Desk Phone with Headset Port This type of desk phone has a dedicated headset port (usually at the back of the phone). These phones typically have a button on the front panel for switching between handset and headset. 1. Plug the supplied telephone cable into the port marked on the base. 2. Connect the telephone cable to the headset port on the desk phone.
Jabra PC Suite consists of: PC Call Manager Manages call handling on your PC monitor, and enables call and settings management via PC. Jabra Control Center Settings management and monitoring of the Jabra PRO. Jabra Device Service Manages the interaction between the Jabra PRO and Jabra Control Center, PC Call Manager, and softphone drivers. Jabra Firmware Updater Updates Jabra PRO firmware. Online Help Jabra PC Suite help section. english 4.
5.1 Headset Multi-function Button The headset multi-function button is located on the headset, and can answer calls, end calls, switch between held calls, and more, using a combination of taps, double-taps or presses. english 5.
Headset LED Indicator english 5.3 The multi-colored LED indicator is a row of four lights located on the arm of the headset, as illustrated, and indicates headset status.
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NOTE: Touchscreen settings may be locked by an IT administrator. Locked settings will not be available on the touchscreen. 6.1 english 6. touchscreen INTRODUCTION The Jabra PRO touchscreen is a color touchscreen that enables you to connect and configure the Jabra PRO product, manage calls, and manage base, headset and phone settings. Tap the screen with a finger to activate icons, scroll up/down a menu, select a target phone and make/answer/end/merge calls.
english 2 Activity window The activity window is main area of the touchscreen, and displays the currently connected phones, allows phone selection, and also the merging of multiple calls. Target phone (foreground icon) The large foreground phone icon indicates the current target phone. To switch target phone tap on the relevant small background phone icon, or press the headset multi-function button when not on a call to cycle through the available phones.
Setting Description Enable recording Enable/disable recording of a desk phone or mobile phone call to a PC file Screen brightness Adjust the screen brightness Screen dimmer timeout Adjust the base idle time before the touchscreen is dimmed Touchscreen click sounds Adjust the touchscreen click sounds volume Language Set the language for all text on the touchscreen Wireless range Select the wireless range between headset and base BASE SETTINGS english 1 BASE SETTINGS The base settings allow ch
PHONE SETTINGS english 3 PHONE SETTINGS The headset settings allow changes to be made individually to desk phones, softphones or mobile phone settings, as well as access to the setup wizard and the factory default reset configurations setting. There are three sub-categories with individual settings specific to the phone type: Desk phone, Softphone (PC) and Mobile phone.
Setting Description Base ringtone volume Adjust the desk phone ringtone on the base. Open phone line on undock Automatically open the phone line when the headset is undocked. Enable wideband audio Enable/disable wideband audio. Automatic audio detection Enable/disable automatic audio detection Setup softphone (PC) Start the setup wizard to connect and configure the softphone (PC). Disable softphone (PC) Disable the softphone (PC) connection.
7.1 Making a Call or Ending a Call 1. Ensure the relevant phone type is selected as the target phone (large foreground icon on touchscreen). If necessary lift the desk phone handset and set aside (desk phone without electronic hookswitch or GN1000 only). 2. Put on the headset, and dial the phone number using the desk phone, softphone or mobile phone. Alternatively tap the softphone or mobile phone icon on the touchscreen, and select dial pad in the menu to use the touchscreen dial pad. 3.
Adjust Headset Speaker Volume Adjusting the headset speaker volume using the touchscreen on the touchscreen to open the call options menu. 1. When on a call, tap the call options icon 2. Tap Speaker Volume, and adjust the volume as needed by tapping the + or - icons. 3. When finished, press the back arrow to exit the menu. english 7.3 Adjusting the headset speaker volume when on a call can be done using the headset volume touch panel, or by using the touchscreen. SPEAKER VOLUME 7.
Putting a Call on Hold/Audio Hold Setting Description Hold When hold is enabled the telephone company will stop all audio between the softphone or mobile phone. The listener on the other end of the call can see they have been put on hold. Audio hold When audio hold is enabled the Jabra PRO mutes the headset microphone and the headset speaker. The listener on the other end of the call cannot see they have been put on audio hold. english 7.
8.1 Merging Calls There are two ways to merge calls: • Merge an outgoing call with a current call. • Merge an incoming call with a current call. english 8. ADVANCED CALL MANAGEMENT Merge an outgoing call with a current call 1. Make an outgoing call when on a current call: When on a current call, tap the new relevant phone icon to set that phone as the target phone. The current call will be put on audio hold. Dial the phone number. 2.
Conference Call with Multiple Headsets Connect additional headset(s) 1. While the primary headset is undocked and on a call, dock a secondary headset with the base hosting the call and then tap the secondary pairing selection on the touchscreen. Pairing will take a few seconds. When the headsets are successfully paired, a double-tone will sound in the primary headset. 2. Tap the headset multi-function button on the primary headset to accept the secondary headset. The audio is now shared between headsets.
Call Disconnect Prevention (Unsupported Softphones) english 8.5 When on a call or in a web conference using an unsupported softphone, any incoming calls on a desk phone or mobile phone will automatically disconnect the softphone call or web conference. To prevent disconnection, tap the softphone icon on the touchscreen to open the softphone sub-menu, and then tap PC Audio Communication before making the call or starting the web conference.
9.1 Safetone™ Hearing Protection SafeTone™ provides effective hearing protection against potential risks, such as acoustic shock and noise exposure. SafeTone™ consists of two components, PeakStop™ and IntelliTone™. PeakStop™ acoustic shock protection PeakStop™ automatically suppresses sounds over 118dB(A), protecting hearing from acoustic shock. PeakStop™ is only available from Jabra.
Voice Announcements Change voice announcement setting using the touchscreen on the touchscreen to open the settings menu. 1. Tap the tool icon 2. Tap Headset settings > Voice Announcements 3. Tap to select English voice or Off (tones only). Off (tones only) is default-selected. 4. When finished, press the back arrow to exit the menu. english 9.4 Choose to hear an English voice announcement or a musical tone to indicate switching between a desk phone, softphone or mobile phone.
english 10. FAQs and Troubleshooting Q How can I use my headset with my mobile phone? (Jabra PRO 9465 DUO and Jabra Pro 9470 only) A The Jabra PRO 9465 Duo or Jabra PRO 9470 base will need to be paired with the mobile phone using Bluetooth. • Run the mobile phone setup wizard on the touchscreen to put the headset into pairing mode. • Activate Bluetooth on your mobile phone, and then put the Bluetooth into pairing mode. Refer to the mobile phone documentation for details.
Q Why can I not hear sound or listen to music from my PC in my headset? A Check the following • Ensure the Jabra PRO is set as the current audio device in the Windows sound control panel, and in your softphone software. • Ensure the audio link to your PC is active. Right-click the Jabra Device icon in the Windows taskbar, and select Open Audio Link. • Ensure Softphone is enabled in Jabra PC Suite.
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english 11.3 Jabra PRO 9460 Headset Battery Talk Time: Up to 10 hours - Narrowband audio Up to 7 hours - Wideband audio Battery standby time: Up to 38 hours Wearing styles: Ear hook, headband, neckband (either supplied or available as optional accessories) Speakers: 1 Microphone: Single Noise-cancelling microphone 11.
english Recharge cradle: Fits supplied Jabra PRO headset; features magnetic coupling; easily replaced to accommodate future headset upgrades Audio: Built-in speaker provides ring tones and/or audio feedback for touchscreen operation Audio bandwidth: Narrowband or wideband Desk phone connections: RJ-11 for handset, RJ-11 for phone body (or headset port), RJ-45 for AUX (for electronic hookswitch or GN1000 handset lifter) Clear dial tone switch and microphone volume switch: PRO 9460 and 9465 Duo variants only
11.10 Certifications and Safety Approvals CE This product is CE marked according to the provisions of the R & TTE Directive (99/5/EC). Hereby, GN declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. For further information, please consult http://www.jabra.com.
english Made in China Type: 9400HS/BS Jabra PRO 9460, Jabra pro 9460 dUO, jabra pro 9465 DUO and jabra pro 9470 www.jabra.com 32-00685 RevI © 2011 GN Netcom A/S. All rights reserved. Jabra® is a registered trademark of GN Netcom A/S. All other trademarks included herein are the property of their respective owners. (Design and specifications subject to change without notice).
