Warranty
Jack-Post Corporation 3 Year Limited Warranty
Furniture Products
Collections with a 3 year warranty:
Country Garden (CG), Woodlawn (WL), Hardwood Benches (JPC),
Blue Highway (BH), Suttons Bay (SB), Knollwood Rockers (KN)
Jack-Post Corporation warrants to the original purchaser its products are free from
defects in material and workmanship under normal use and service for three (3) years
from the date of purchase.
How to obtain warranty service?
Contact our customer service center at 1-800-800-4950 Monday through Friday 8:30
am to 4:30 pm Eastern Time or at CS@Jack-Post.com. Have the model number or
instruction sheet available so that we can process your claim quickly. The manufacturer
reserves the right to request a dated receipt, photographs/digital images, the return of
the defective item, and/or such evidence necessary to resolve the claim.
What will be done should I file a warranty claim?
If an item fails to be as warranted, at the manufacturer’s discretion it will provide
replacement parts or a replacement item, subject to the limitations of this warranty. If
the manufacturer decides to replace a discontinued item, it will substitute an item of its
choice of similar style and quality.
What is covered under this warranty?
Steel Components
Powder-coated (painted) steel components are warranted against defects in material
and workmanship, pealing, and blistering provided the item has not been scratched or
abraded. Chips, scratches, surface corrosion and fading resulting from normal wear
and tear and exposure to the elements are not covered.
Wood Components
Painted, stained, or sealed wood items are warranted against defects in material and
workmanship. As wood is a product of nature, color variation, wood grain variation,
and knots are considered normal in wood products. Checking (cracks running with the
wood grain) is a normal feature of log furniture. Chips, scratches, cracks and fading
resulting from normal wear and tear and exposure to the elements are not covered.
Wicker or Fabric
Wicker, straps, and fabric are warranted against defects in material and workmanship,
weaving failure, sewn seam separation, and tearing. Fading and or discoloration