Installation Guide
Luxury Whirlpool Bath
Installation and Operation www.jacuzzi.com Page 21
English
Troubleshooting Procedures
If the unit is within the warranty period, contact Jacuzzi Whirlpool Bath Service Support at 1-800-288-4002 with your bath’s serial number
before work is started. The serial number is located on the Specication/Serial Number Plate (see the following page).
PROBLEM PROBABLE CAUSES REMEDY
Contact Jacuzzi Luxury Bath @ 800-288-4002
Pump/motor does not start
Pump/motor shuts off by itself before time elapses
Chromatherapy lights do not operate
Pump/motor operates but no fully adjustable jets are
functioning
Water leakage from pump unions
No power to pump/motor
Pump/motor not plugged in
Pump/motor faulty
Motor thermal protection has deactivated pump/motor
due to overheating (supply voltage low)
GFCI tripped
Inadequate supply wiring
Reset GFCI
Insert plug securely into outlet
Ensure the control panel is conencted to control box
Contact Jacuzzi Luxury Bath @ 800-288-4002
Let motor cool; thermal protection will reset. Check for
proper ventilation (check supply voltage)
Reset GFCI. If it continues to trip, do not use this unit.
Disconnect the unit and have the problem corrected by
a licensed electrician before using.
Consult a licensed electrician to correct the wiring unit.
Connector has come loose
Jets are closed
Suction cover/strainer may be clogged
Open jets by rotating counter-clockwise
With the motor turned OFF, remove the suction cover/
strainer and remove any debris. Replace the suction
cover before operating
Overtightened, O-ring may be pinched or improperly
seated, undertightened
Loosen unions , check and reseat O-ring. If O-ring has
been pinched out of shape, replace (refer to number
below). When tightening union nuts, handtighten only.
Pump/motor operates but air is not injected into the
water
Air valves are closed
Open air control valves