Warranty Guide

1-800-9-HARDIE
10901 Elm Avenue Fontana, CA 92337
30-Year Limited Warranty
HardiePlank
®
HZ5
®
Lap Siding, HardiePanel
®
HZ5
®
Vertical Siding,
HardieShingle
®
HZ5
®
Siding, HardieSoffit
®
HZ5
®
Panels
1. LIMITED WARRANTY. James Hardie Building Products
Inc. (“Hardie”) warrants, for a period of thirty (30) years (the
“Limited Warranty Period”) from the date of purchase of Hardie
Fiber-Cement HARDIEPLANK
®
HZ5
®
, HARDIEPANEL
®
HZ5
®
, HARDIESHINGLE
®
HZ5
®
and HARDIESOFFIT
®
HZ5
®
products (each, the “Product”) for installation within the U.S. (except
Alaska), Puerto Rico and Canada (except Yukon Territory, Northwest
Territories, Nunavut, Newfoundland and Labrador, Nova Scotia,
Prince Edward Island, and New Brunswick) that such purchased
Product complies with ASTM C1186, will resist damage caused
by hail or termite attacks, and is free from defects in material and
workmanship. is Limited Warranty extends only to (i) the rst
retail purchaser of the Product; (ii) the rst owner of the structure
to which the Product is applied and (iii) the rst transferee (each a
“Covered Person”).
2. WHAT WE WILL DO. If, during the Limited Warranty
Period, the Product is defective in material or workmanship,
Hardie will, in its sole discretion, either repair or replace the
defective portion of the Product, or, during the rst (1st) through
the thirtieth (30th) year, reimburse the Covered Person for up
to twice the original retail cost of the defective portion of the
Product. Aer the 30th year, this Limited Warranty will expire
and shall no longer be applicable. If the original retail cost cannot
be established by the Covered Person to Hardie’s reasonable
satisfaction, the cost shall be determined by Hardie in its sole and
reasonable discretion. Hardie’s repair, replacement, or refund of
the defective portion of the Product or reimbursement pursuant
to Section 2 of this Limited Warranty is the exclusive remedy for
the Covered Person for any defect in materials or workmanship.
HARDIE WILL NOT REFUND OR PAY ANY COSTS
IN CONNECTION WITH LABOR OR ACCESSORY
MATERIALS.
3. WHAT YOU MUST DO/CONDITIONS OF LIMITED
WARRANTY. Warranty coverage under this Limited Warranty
shall be subject to the following terms and conditions:
(A) A Covered Person must provide written notice to Hardie within
thirty (30) days aer discovery of any claimed defect covered
by this Limited Warranty and before beginning any permanent
repair. e notice must describe the location and details of the
claimed defect and any additional information necessary for
Hardie to investigate the claim. Photos of the Product, showing
the claimed defect must accompany the notice. A claimant
under this Limited Warranty must provide proof to Hardie that
such claimant is a Covered Person as dened in Section 1 above.
(B) e Product must be installed according to Hardie’s printed
installation requirements and must comply with all building
codes adopted by federal, state or local governments or
government agencies applicable to the installation.
(C)Upon discovery of a claimed defect, a Covered Person must
immediately, and at a Covered Person’s own expense, provide
for protection of all property that could be aected until the
claimed defect is remedied if applicable. Before any permanent
repair to the Product, a Covered Person must allow Hardie or
Hardie’s authorized agent to enter the property and structure
where the Product is installed, if applicable, and examine,
photograph and take samples of the Product. Any repairs
initiated by or on behalf of a Covered person without prior
authorization from Hardie may void the warranty.
4. WHAT IS NOT COVERED. is Limited Warranty does not
cover damage or defects resulting from or in any way attributable
to: (a) e improper storage, shipping, handling or installation of
the Product, including, without limitation, failure of the Product
to be installed in strict compliance with the Conditions of Limited
Warranty set forth in Section 3 of this Limited Warranty and/
or improper installation of studs or other accessories); (b) Further
processing, modication or alteration of the Product aer shipping
from Hardie; (c) Neglect, abuse, or misuse; (d) Repair or alteration;
(e) Settlement or structural movement and/or movement of materials
to which the Product is attached; (f ) Damage from incorrect design of
the structure; (g) Exceeding the maximum designed wind loads; (h)
Acts of God including, but not limited to, tornados, hurricanes, oods,
earthquakes, severe weather or other natural phenomena, (including,
but not limited to, unusual climate conditions); (i) Eorescence,
peeling or performance of any third party paints, stains and/or
coatings; (j) Growth of mold, mildew, fungi, bacteria, or any organism
on any surface of the Product (whether on the exposed or unexposed
surfaces); (k) Lack of proper maintenance. or (l) Any cause other
than defects in material and workmanship attributable to Hardie.
5. LIMITATION OF LIABILITY. IN NO EVENT
SHALL HARDIE BE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL OR SPECIAL DAMAGES, INCLUDING
BUT NOT LIMITED TO, ANY CLAIMS OF PROPERTY
DAMAGE, BASED UPON BREACH OF WARRANTY, BREACH
OF CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation may not apply to you.
6. LIMITATION OF WARRANTY. THE ABOVE LIMITED
WARRANTY IS THE EXCLUSIVE WARRANTY FOR
THE PRODUCT. HARDIE DISCLAIMS ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR PARTICULAR PURPOSE OR OTHERWISE. In
the event that applicable consumer law prohibits the disclaimer of an
implied warranty, the above Limited Warranty shall not extend the
time period of any such implied warranty. Some states do not allow
limitations for consumers on how long an implied warranty lasts, so
the above limitation may not apply to you. is Limited Warranty
gives you specic legal rights, and you may have additional rights,
which vary from state to state.
7. ENTIRE AGREEMENT. is Limited Warranty contains and
represents the only warranty extended by Hardie for the Product. No
employee or agent of Hardie or any other party is authorized to make
any other warranty in addition to those made in this Limited Warranty.
8. MODIFICATION OR DISCONTINUATION OF
PRODUCTS.
Hardie reserves the right to discontinue or modify
the Product at any time without notice. In the event that repair or
replacement of the Product pursuant to this Limited Warranty is not
possible, Hardie will fulll any repair or replacement obligation under
this Limited Warranty with a product of equal or greater value.
9. HOW TO OBTAIN LIMITED WARRANTY SERVICE.
For warranty service call 1.866.375.8603 or write Limited Warranty
Department, James Hardie Building Products Inc., 10901 Elm
Avenue, Fontana, California 92337.
Effective February 2011