Warranty Guide

Includes HardiePlank
®
HZ5
®
Lap Siding, HardiePanel
®
HZ5
®
Vertical Siding,
HardieShingle
®
HZ5
®
Siding and HardieSoffit
®
HZ5
®
Panels
Effective September 2018
1. LIMITED WARRANTY. James Hardie Building
Products Inc. (“Hardie”) warrants, for a period of
thirty (30) years (the “Limited Warranty Period”)
from the date of purchase of Hardie Fiber-Cement
HARDIEPLANK
®
HZ5
®
, HARDIEPANEL
®
HZ5
®
,
HARDIESHINGLE
®
HZ5
®
and HARDIESOFFIT
®
HZ5
®
products (each, the “Product”) for installation within
the U.S. (except Alaska), Puerto Rico and Canada
(except Yukon Territory, Northwest Territories,
Nunavut, Newfoundland and Labrador) that such
purchased product, when manufactured complies
with ASTM C1186, will resist damage caused by
hail or termite attacks, and is free from defects in
material and workmanship. This Limited Warranty
extends only to (i) the first retail purchaser of the
Product; (ii) the first owner of the structure to which
the Product is applied and (iii) the first transferee
(each a “Covered Person”).
2. WHAT WE WILL DO. If, during the Limited
Warranty Period, the Product is defective in material
or workmanship, Hardie will, in its sole discretion,
either repair or replace the defective portion of the
Product, or, during the first (1st) through the thirtieth
(30th) year, reimburse the Covered Person for up to
twice the original retail cost of the defective portion
of the Product. After the 30th year, this Limited
Warranty will expire and shall no longer be applicable.
If the original retail cost cannot be established
by the Covered Person to Hardie’s reasonable
satisfaction, the cost shall be determined by Hardie
in its sole and reasonable discretion. Hardie’s repair,
replacement, or refund of the defective portion of
the Product or reimbursement pursuant to Section
2 of this Limited Warranty is the exclusive remedy
for the Covered Person for any defect in materials
or workmanship. HARDIE WILL NOT REFUND OR
PAY ANY COSTS IN CONNECTION WITH LABOR OR
ACCESSORY MATERIALS.
3. WHAT YOU MUST DO/CONDITIONS OF LIMITED
WARRANTY. Warranty coverage under this Limited
Warranty shall be subject to the following terms and
conditions:
(A) A Covered Person must provide written
notice to Hardie within thirty (30) days after
discovery of any claimed defect covered by
this Limited Warranty and before beginning
any permanent repair. The notice must
describe the location and details of the
claimed defect and any additional information
necessary for Hardie to investigate the
claim. Photos of the Product, showing the
claimed defect must accompany the notice.
A claimant under this Limited Warranty must
provide proof to Hardie that such claimant
is a Covered Person as defined in Section 1
above.
(B) The Product must be installed according to
Hardie’s printed installation requirements and
must comply with all building codes adopted
by federal, state or local governments or
government agencies applicable to the
installation.
(C) Upon discovery of a claimed defect, a
Covered Person must immediately, and at
a Covered Person’s own expense, provide
for protection of all property that could be
affected until the claimed defect is remedied
if applicable. Before any permanent repair to
the Product, a Covered Person must allow
Hardie or Hardie’s authorized agent to enter
the property and structure where the Product
is installed, if applicable, and examine,
photograph and take samples of the Product.
Any repairs initiated by or on behalf of a
Covered person without prior authorization
from Hardie may void the warranty.
4. WHAT IS NOT COVERED. This Limited Warranty
does not cover damage or defects resulting from
or in any way attributable to: (a) The improper
storage, shipping, handling or installation of the
Product, including, without limitation, failure of the
Product to be installed in strict compliance with
the Conditions of Limited Warranty set forth in
Section 3 of this Limited Warranty and/or improper
installation of studs or other accessories); (b) Further