Owner's Manual

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Troubleshooting
If you have problems using this product, check the following points before you
request service.
No power
• Make sure that the microphone is properly connected and compatible with your
PC, Mac or gaming console device.
N o sound from my headphone
• Make sure that the microphone is properly connected to your headphone and
PC, Mac or gaming console device.
• Make sure that you have chosen JBL Quantum Stream as the sound source of
your PC, Mac or gaming console device.
• Adjust volume on your headphone and make sure that your microphone is not
muted.
Speaker feedback
• This happens when the speaker sound is picked up by your microphone and
sent back to the speaker after being re-amplified. Try the following to eliminate
speaker feedback:
• Adjust the position so that the speaker is not too close to the microphone and
does not point at the microphone directly.
• Decrease the speaker volume and microphone gain to an appropriate level.
Distorted sound
• Decrease the microphone gain to an appropriate level.
• Adjust the microphone position so that it is not too close to the sound source.