Warranty

ONE-YEAR LIMITED WARRANTY
What is Covered Under This Warranty?
The item you have purchased is warranted against defects in material and workmanship
for the following parts from the date of purchase for the period of warranty as outlined
below, but only when the unit is installed and operated in accordance with the instructions
in this Owner’s Manual and in compliance with local building and fire codes:
Limited 1 Year
• Stainless Tube/Plate burner
Limited 90 days
• All remaining parts
How Do I Obtain Warranty Service?
To obtain warranty service, you must contact our customer service center within the
relevant warranty period and provide us with a copy of your dated register receipt as proof
of the purchase date. We reserve the right to request photographs and/or return of the
defective item(s) and/or such other evidence relating to any claim as we shall reasonably
require. Please call our customer service center at 1-800-416-3511 for additional warranty
claim details and procedures.
What are the Limitations and Exclusions of this Warranty?
Warranty Limitations:
This warranty is subject to the limitation set forth above. In addition, this warranty is made
to the original purchaser only and is effective only if items are purchased from one of our
authorized dealers. This warranty is not transferable. For warranty replacements based on
warranty claims, we will not be responsible for charges associated with shipments outside
continental North America at any time or for any reason.
Warranty Exclusions: This warranty is subject to the exclusions set forth above. In addition,
the following are excluded from coverage under this warranty: any item used for
commercial, contract or any other non-residential purpose; clearance items, display
models or items purchased “as is”; freight damage; items subject to misuse, abuse,
neglect or lack of proper care or maintenance (including without limitation as provided in