Warranty Guide

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Additional exclusions from the warranty include:
(i) Natural variation in the color, grain or texture of the veneer and surface grain separation;
(ii) Damages caused by failure to comply with installation, care and handling instructions, including those listed above;
(iii) Abuse or misuse of the door, includes damages caused by attempts by persons other than Lowe’s or the manufacturer
to repair the door;
(iv) Doors that are improperly hung or do not swing freely;
(v) Labor costs; and
(vi) Damages resulting from causes outside the control of Lowe’s or manufacturers control (i.e. ood, earthquake,
exposure to salt air and/or humidity and other acts of nature or third parties outside of our control).
Provided further, in the event of warping, we may defer repairing or replacing the door slab for a period up to twelve (12) months
from the date of the claim as it is not uncommon for a temporary warp condition to occur as the door slab adjusts to local humidity
and temperature conditions. This deferral will not be counted against the warranty period.
HOW TO GET ASSISTANCE:
If you have a problem with your door, immediately upon discovery, contact the store from which you purchased the door or contact
Lowe’s directly at the following:
Phone: 1-800-44LOWES (1-800-445-6937)
Email: [e-mail]
Mailing Address:
Customer Care
Lowe’s Companies, Inc.
1605 Curtis Bridge Rd. CON8
Wilkesboro, NC 28697
Please provide the following so that we can respond quickly: a) date and location of purchase, b) copy of your sales receipt, c)
how to contact you, d) the address where the door can be inspected, and e) a description of the apparent problem and the product
(photographs are helpful).
If your claim is accepted, we will choose to either refund the original purchase price, or replace the product or repair the product or
a component of the product, the replacement product/component will be comparable to that of the original product.
Important Legal Information - Please read this carefully. It affects your rights.
This Limited Warranty document sets forth our maximum liability and your sole and exclusive remedy for our products. We shall
not be liable for special, indirect, consequential, or incidental damages. We make no other warranty or guarantee, either express
or implied. Including no implied warranties of merchantability and tness for a particular purpose to the original purchaser or to
any subsequent user of the Product. In the event state or provincial law precludes exclusion or limitation of implied warranties, the
duration of any such warranties shall be no longer than as required by law, and the time and manner of presenting any claim thereon
shall be the shortest time period allowed under applicable law which in no event shall be longer than the time period of the express
warranty stated herein. This Limited Warranty document gives you specic legal rights, and you may have other rights that vary
from state/province to state/province.
Any dispute, controversy or claim arising out of or relating to this warranty, any alleged breach thereof, or the use or sale of the
products to which this warranty applies shall be resolved by mandatory and binding arbitration administered by the American
Arbitration Association in accordance with its commercial arbitration rules. Original purchaser agrees that they may assert claims
against Lowe’s and/or manufacturers in their individual capacity only, and not as a plaintiff or class member in any purported class
action proceeding. Rejection of these dispute resolution provisions must be sent to Lowe’s at the address provided herein within
thirty (30) days of original purchaser’s receipt of the Products to which this warranty applies.
No distributor, dealer or representative of Lowe’s or manufacturer has the authority to change, modify or expand this warranty. The
original purchaser of this Product acknowledges that they have read this warranty, understand it and are bound by its terms and
agrees to provide this warranty to the original owner of the residential dwelling into which the Product is installed.