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PRODUCT GUIDE

Aluminum Single-Hung Windows (JPG002)

INTRODUCTION

This guide contains procedures for common user serviceable repair

tasks found on aluminum single-hung windows. If a condition arises

that is not covered in this guide, please contact us for professional

help. This product guide covers our current JELD-WEN Premium and

Builders Series windows as well as our historical products with the

following names: Seasonshield, Windowmaster, Wenco and Summit.

For help identifying your window model, refer to your product

purchase paperwork or call us for additional help.

Do-It-Yourself Technician

SINGLE-HUNG WINDOW ANATOMY

Single-hung windows have one operating sash and either one xed

upper sash or glass directly set into the frame. An insect screen is

mounted on the exterior side of the operating sash(es).

For questions, feel free to contact us by phone or email:

• Phone: 1-(800)-JELD-WEN/1-(800)-535-3936

• Email: customerserviceagents@jeld-wen.com

TABLE OF CONTENTS

Precautions and Safety ................................................................................2

Needed Materials & Tools ............................................................................ 2

Sash Removal & Installation ........................................................................2

Balance Replacement & Adjustment ...........................................................3

Lock Replacement ........................................................................................4

Proper Window Installation ........................................................................5

Troubleshooting Operational Problems ..................................................... 6

Glossary .........................................................................................................7

(05/15)

Lite

Side jamb

Sash lock

Check/Meeting

rail

Stile

Glazing/Glass

Upper

sash

Lower

sash

Head jamb

Top rail Grille

Bottom rail

Sill

The repair tasks offered herein can be accomplished by a homeowner with some mechanical aptitude. If you are unsure, it is recommended that you hire a trained service provider such as a

competent and licensed construction contractor or building professional. JELD-WEN disclaims any and all liability associated with the use and/or provision of these instructions. Any reliance

upon the information or advice is at the risk of the party so relying. The information contained herein may be changed from time to time without notication.

All other trademarks are the property of their respective owners.

Summary of content (7 pages)

PAGE 1
PRODUCT GUIDE Aluminum Single-Hung Windows (JPG002) This guide contains procedures for common user serviceable repair tasks found on aluminum single-hung windows. If a condition arises that is not covered in this guide, please contact us for professional help. This product guide covers our current JELD-WEN Premium and Builders Series windows as well as our historical products with the following names: Seasonshield, Windowmaster, Wenco and Summit.
PAGE 2
PRODUCT GUIDE Aluminum Single-Hung Windows (JPG002) PRECAUTIONS AND SAFETY • Follow all manufacturers’ instructions and labels. • Use caution when tightening screws to avoid stripping the screw holes. • Use proper and safe equipment and precautions if servicing the exterior side of windows above ground level. • Sash removal can be awkward and could cause physical injury or product damage; we recommend the help of a second person.
PAGE 3
PRODUCT GUIDE Aluminum Single-Hung Windows (JPG002) SASH REMOVAL AND INSTALLATION - CONTINUED SPIRAL BALANCE - CONTINUED 5. Open window all the way; this releases most of Sash the tension in the balance springs. 6. Adequately support the sash until fully removed Balance or reinstalled. clip Balance rod 7. Insert the adjustment tool into the small Adjustment tool hole on the bottom of the spiral rod. 8. Pull the spiral rod down about 1" and slowly allow the rod to unwind. Repeat for the opposite side. 9.
PAGE 4
PRODUCT GUIDE Aluminum Single-Hung Windows (JPG002) BALANCE REPLACEMENT AND ADJUSTMENT - CONTINUED BLOCK AND TACKLE BALANCE REMOVAL 1. Remove the sash as explained in “SASH REMOVAL AND INSTALLATION.” 2. Tightly grip both ends of balance. Pull down to release balance top from metal takeout clip. 3. Firmly hold both ends of balance (do not grip underside of balance or injury may result), and allow balance to lift up to release tension. 4.
PAGE 5
PRODUCT GUIDE Aluminum Single-Hung Windows (JPG002) PROPER WINDOW INSTALLATION • Proper installation is essential for keeping windows operating smoothly. If a window fails to operate properly, an inspection is necessary to determine if it was installed correctly. • These inspection instructions apply to flat window types. Bow windows, bay windows, and unusual geometric-shaped windows are more complicated and should be inspected by a window professional.
PAGE 6
PRODUCT GUIDE Aluminum Single-Hung Windows (JPG002) PROPER WINDOW INSTALLATION - CONTINUED STRAIGHT SIDE JAMBS FRAME/PANEL BOW Place level against inside of side jamb. Look for gaps anywhere between level and side jamb. Repeat steps for other side jamb. Some Double-Hungs with balances have adjustment screws located about half way up the balance. Turn screws in 1/4 turn increments until gap is less than 1/16".
PAGE 7
PRODUCT GUIDE Aluminum Single-Hung Windows (JPG002) TROUBLESHOOTING OPERATIONAL PROBLEMS - CONTINUED PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS Sash will not stay up or not stay down Balance out of adjustment Adjust balance (if applicable) Balance damaged Remove sash and examine balance for damage. Replace if damaged.