Operating Guide

PRODUCT GUIDE
Aluminum Single-Hung Windows (JPG002)
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PROPER WINDOW INSTALLATION - CONTINUED
TROUBLESHOOTING OPERATIONAL PROBLEMS
STRAIGHT SIDE JAMBS
Place level against
JOTJEFPGTJEFKBNC
Look for gaps
anywhere between
MFWFMBOETJEFKBNC
Repeat steps for
PUIFSTJEFKBNC
Some Double-Hungs
with balances have
BEKVTUNFOUTDSFXT
located about half
way up the balance.
5VSOTDSFXTJOUVSO
increments until gap is
MFTTUIBO
FRAME/PANEL BOW
Inspect interior and
FYUFSJPSGSBNFKBNCT
or stiles/rails of
panel (not glass) to
determine if bowed.
$VUQJFDFPGTUSJOH
slightly longer than
height of frame or
panel.
2. Pull tightly and
stretch string to
upper and lower
DPSOFSTPGKBNCT
or, stiles or rails of
panel. Tape securely.
-PPLGPSHBQCFUXFFOTUSJOHBOEGSBNFPSQBOFM*GHBQNFBTVSFT
NPSFUIBOBUBOZQPJOUUIFQBOFMJTCPXFE
String
Gap
Frame/
Panel
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Sash will not
open
Sash locked Make sure lock latch is in unlocked position, try again
Obstructions Remove obstructions/shipping blocks
Sash damaged Repair or replace sash
Lock damaged or broken Replace lock
Keeper loose or damaged Tighten if loose, replace if damaged
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Balance damaged or broken Remove sash and examine balance for damage. Replace if damaged.
Improper installation Inspect installation
Sash will not
close
Sash locked Make sure lock latch is in unlocked position, try again
Obstructions Remove obstructions/shipping blocks
Keeper loose or damaged Reattach If loose, replace if damaged
Lock latch misaligned or damaged "EKVTUJGNJTBMJHOFESFQMBDFJGEBNBHFE
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Balance damaged Remove sash and examine balance for damage. Replace if damaged.
Sashes do not line up at check (meeting) rails/
stiles
Make sure both sashes are completely closed. If rails/stiles do not meet correctly,
call us for assistance
Improper installation Inspect installation
Sash binds or
drags
Obstructions Remove obstructions/shipping blocks
Weatherstrip loose or damaged Reattach if loose, replace if damaged
Hardware loose, misaligned or damaged Tighten loose hardware. Re-align if misaligned. Replace if damaged.
Balance misaligned or damaged Remove sash and examine balance. Re-align or replace if damaged.
Improper installation Inspect installation
Sash will not
lock properly
Lock misaligned or damaged Realign if misaligned, replace if damaged
Sashes do not line up at check (meeting) rails/
stiles
Make sure both sashes are completely closed. If rails/stiles do not meet correctly,
call us for assistance
Improper installation Inspect installation
Note! Please check each possible cause, including verifying proper installation, before contacting us for assistance.