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PRODUCT GUIDE

Aluminum Sliding/Rolling Windows (JPG003)

INTRODUCTION

This guide contains procedures for common user serviceable repair

tasks found on aluminum horizontal operating windows. If a

condition arises that is not covered in this guide, please contact

us for professional help. This product guide covers our current

JELD-WEN Premium and Builders Series windows as well as our

historical products with the following names: Seasonshield,

Windowmaster, Wenco and Summit. For help identifying your

window model, refer to your product purchase paperwork,

certication label or call us for additional help.

Do-It-Yourself Technician

SLIDING/ROLLING WINDOW ANATOMY

Horizontal sliding/rolling windows consist of two side-by-side sashes,

one is a xed sash or direct set (glass directly attached to the frame)

and one is an operating sash. The xed sash does not move, and the

operating sash glides back and forth horizontally to open and close.

An insect screen is mounted on the exterior side of the operating

sash(es). Options also include windows with two sashes where each sash

operates and three sash windows with a xed sash in the middle and an

operating sash on both sides.

For questions, feel free to contact us by phone or email:

• Email: customerserviceagents@jeld-wen.com

• Phone: 1-(800)-JELD-WEN/1-(800)-535-3936

TABLE OF CONTENTS

Precautions and Safety ................................................................................2

Needed Materials & Tools ............................................................................ 2

Sash Removal and Installation .....................................................................2

Hardware Replacement and Adjustment ...................................................3

Proper Window Installation ........................................................................4

Troubleshooting Operational Problems ..................................................... 5

Glossary .........................................................................................................6

(05/15)

Stile

Head Jamb

Top Rails

Bottom Rails

Side Jamb

Sill

Side

Jamb

Frame

Lock

Fixed

Sash

Meeting

Stile

Operating

Sash

Pull

The repair tasks offered herein can be accomplished by a homeowner with some mechanical aptitude. If you are unsure, it is recommended that you hire a trained service provider such as a

competent and licensed construction contractor or building professional. JELD-WEN disclaims any and all liability associated with the use and/or provision of these instructions. Any reliance

upon the information or advice is at the risk of the party so relying. The information contained herein may be changed from time to time without notication.

All other trademarks are the property of their respective owners.

Summary of content (6 pages)

PAGE 1
PRODUCT GUIDE Aluminum Sliding/Rolling Windows (JPG003) This guide contains procedures for common user serviceable repair tasks found on aluminum horizontal operating windows. If a condition arises that is not covered in this guide, please contact us for professional help. This product guide covers our current JELD-WEN Premium and Builders Series windows as well as our historical products with the following names: Seasonshield, Windowmaster, Wenco and Summit.
PAGE 2
PRODUCT GUIDE Aluminum Sliding/Rolling Windows (JPG003) PRECAUTIONS AND SAFETY • Follow all manufacturers’ instructions and labels. • Use extra care when driving screws near glass unit to avoid breakage. • Use proper and safe equipment and precautions when cleaning and servicing the exterior side of windows above ground level. • Use caution when tightening screws to avoid stripping the screw holes.
PAGE 3
PRODUCT GUIDE Aluminum Sliding/Rolling Windows (JPG003) HARDWARE REPLACEMENT AND ADJUSTMENT HARDWARE REPLACEMENT & ADJUSTMENT Replace the lock if it is broken. The lock sits on the meeting stile of the operating sash and engages into the frame, or the meeting stile of the fixed sash. The lock keeper is part of the frame/fixed sash and is not a separate hardware component. LOCK REPLACEMENT Unlock and open sash or remove sash. 1. Unscrew and remove old lock. 2. Install new lock in the same place.
PAGE 4
PRODUCT GUIDE Aluminum Sliding/Rolling Windows (JPG003) PROPER WINDOW INSTALLATION - CONTINUED SQUARE Measure frame/sash from top left to bottom right corner and from top right to bottom left corner. If measurements differ by 1/8" for windows up to 20 sq. ft. or 1/4" for windows larger than 20 sq.ft., the unit is out-of-square. LEVEL AND PLUMB For plumb, place level against each side jamb or use a plumb bob. For level, place level against head jamb and sill.
PAGE 5
PRODUCT GUIDE Aluminum Sliding/Rolling Windows (JPG003) TROUBLESHOOTING OPERATIONAL PROBLEMS Note! Please check each possible cause, including verifying proper installation, before contacting us for assistance.
PAGE 6
PRODUCT GUIDE Aluminum Sliding/Rolling Windows (JPG003) GLOSSARY Anodize To perform a treatment process that creates a protective coating to bare aluminum. Direct-Set The window’s glass is secured directly into the window frame without the stiles and rails of a sash. Fixed sash An assembly comprised of stile (vertical pieces), rails (horizontal pieces), and a window’s glass that is fixed to the frame.