Warranty Guide

Aluminum Window & Patio Door Limited Warranty
OUR WARRANTY TO YOU...
JELD-WEN
®
Products
1
are designed to create lasting value for your home. This warranty is effective for all
JELD-WEN
®
aluminum Products manufactured on or after January 1, 2009 for use in the United States and
Canada. Any previous warranties will continue to apply to products manufactured by JELD-WEN prior to
this date. For additional information, including care and maintenance instructions, installation instructions
and previous warranties, refer to www.jeld-wen.com.
WHAT THIS WARRANTY COVERS
Except as set forth in the Special Coverages section below,
we warrant that if your JELD-WEN Product exhibits a
defect in material or workmanship within the time periods
from the date of manufacture as specied below, we will,
at our option, repair, replace or refund the purchase price
of the Product or component part.
Owner-Occupied Single-Family Residence
Ten Year Warranty
We warrant our Premium, Builders, and Windowmaster
Products to the original owner of the owner-occupied
single-family residence for ten (10) years from the date
of manufacture. Skilled labor
2
(where deemed necessary
by us) to repair or replace any component is provided for
one (1) year from the date of manufacture.
Special Coverages
ImpactGard
®
Glass: We warrant each ImpactGard
glass unit for ten (10) years.
Special Glazings (including laminate glass units
other than ImpactGard): We warrant special glazings
(including glass options not listed in our product
literature e.g., leaded or decorative glass) for ve
(5) years.
Spontaneous Glass Breakage: We warrant sealed glass
units installed in windows and patio doors (excluding
laminated glass, and special glazings) for spontaneous
breakage for one (1) year (to include free replacement
glass and skilled labor
2
necessary to replace the glass
for one (1) year. Spontaneous breakage occurs when
the glass develops a crack without sign of impact.
Commercial Two Year Warranty
(Other than Owner-Occupied Single-Family
Residence)
We warrant JELD-WEN Products (including ImpactGard
and Special Glazings) specic for commercial application
for a period of two (2) years from the date of
manufacture. Skilled labor
2
(where deemed necessary by
us) to repair or replace any component is provided for one
(1) year from the date of manufacture. Spontaneous glass
breakage is covered as noted above.
Summit Aluminum Products One Year Warranty
We warrant our Summit Products for one (1) year from
the date of manufacture. This warranty includes free
replacement parts to replace components of the window
or patio door. Skilled labor
2
and special coverages are not
provided.
Transferability
This warranty is non-transferrable.
3
If you have a problem with your JELD-WEN product,
contact the dealer/distributor or contractor from whom
you purchased your product or contact us directly:
Mail: JELD-WEN Customer Care
Attn: Aluminum Warranty Claims
P.O. Box 1329, Klamath Falls, OR 97601
Phone: 888-JWHelpU (888-594-3578)
Fax: [phone]
Email: [e-mail]
We can respond quickly and efciently if you provide the
following: a) product identication (from the original
order/invoice, spacer code, permanent label, or the
window identication number found on corner of glass),
b) how to contact you, c) the address where the product
can be inspected, and d) a description of the apparent
problem and the product (photographs are helpful).
What We Will Do…
Upon receiving your notication, we will send out an
acknowledgement, usually within three business days.
We will investigate your claim and will begin to take
appropriate action within 30 days after notication.
If it is determined that the product does not have a
defect covered by the labor warranty, we may charge an
inspection fee for any onsite inspection that is required or
requested by you. Because manufacturing materials and
techniques can change, replacement part(s) may not be an
aesthetic match to the original. Replacement components/
products are warranted for the balance of the original
product warranty or 90 days, whichever is longer. If we
determine we are unable to provide replacement parts
and repair is not practicable or cannot be made timely,
then we will refund the unit/component purchase price.
HOW TO GET ASSISTANCE
Product Purchase Date: _________________________
Order Number: ________________________________