How to Guide

PRODUCT GUIDE
Aluminum Sliding/Rolling Windows (JPG003)
5
TROUBLESHOOTING OPERATIONAL PROBLEMS
Note! Please check each possible cause, including verifying proper installation, before contacting us for assistance.
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Sash will not
open
Sash locked Make sure lock latch is in unlocked position, try again
Obstructions Remove obstructions/shipping blocks
Sash damaged Repair or replace sash
Lock damaged or broken Replace lock
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Sash may need adjustment (sash drags on sill
or does not t square or ush in the frame)
Adjust glide buttons
Note! Some glide buttons are not adjustable. Call us for assistance.
Frame damaged Repair or replace window if necessary
Improper installation Inspect installation
Sash will not
close
Sash locked Make sure lock latch is in unlocked position, try again.
Obstructions Remove obstructions/debris/shipping blocks.
Lock loose or damaged Tighten If loose, replace if damaged
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Sashes do not line up at check (meeting) rails/
stiles
Adjust glide buttons
Note! Some glide buttons are not adjustable. Call us for assistance.
Frame damaged Repair or replace window if necessary
Improper installation Inspect installation
Sash binds or
drags
Sill track dirty Clean sill track then lubricate with silicone spray on a cloth
Obstructions Remove obstructions/shipping blocks
Weatherstrip loose or damaged Reattach if loose, replace if damaged
Sash may need adjustment (sash drags on sill
or does not t square or ush in the frame)
Adjust glide buttons
Note! Some glide buttons are not adjustable. Call us for assistance.
Frame damaged Repair or replace window if necessary
Improper installation Inspect installation
Sash will not
lock properly
Lock misaligned or damaged Realign if misaligned. Replace if damaged
Sash may need adjustment (sash drags on sill
or does not t square or ush in the frame)
Adjust glide buttons
Note! Some glide buttons are not adjustable. Call us for assistance.
Improper installation Inspect installation.
The window
surface fogs up
Condensation. See also our condensation document
at: http://www.jeld-wen.com/_pdf/JGI012.pdf
If condensation is on an interior surface:
• Raise the average temperature of the house one or two degrees and do not
block vents.
• Vent all appliances to the outdoors and run exhaust fans.
• Open window blinds for air circulation.
• Turn humidiers down as the temperature gets colder (unless used for
medicalpurposes).
If condensation is on an exterior surface:
• Close window coverings to reduce cooling of the glass surface by air-conditioning.
• Remove or trim shrubbery close to windows to promote air circulation.
If condensation is between glass panes:
• Seal failure. Replace either the insulating glass assembly or the entire sash. This
determination should be made by a service representative.
Sash appears
crooked in frame
Obstructions Remove obstructions/shipping blocks
Improper installation Inspect installation
Water leaks
through the
window
Clogged weep system Clean sill track with vacuum or damp cloth and pour small amount of water into
interior sill track. If water doesn’t drain out, inspect the exterior and clear any
blockage. If not blocked, insert thin wire into weep hole (do not insert wire if the
weep system has an exterior crevice).
Repeat until water runs through weep hole.
Weatherstrip damaged or missing Reattach If loose, replace if damaged or missing